Company news
News and insights about our company and product innovation
Freshworks acquires Robusta to bring AI-powered incident investigation and prevention to Freshservice
Acquisition advances Freshworks' AI-powered service operations platform, connecting AI diagnostics with modern incident orchestration across Freshservice and FireHydrant to investigate, resolve, and prevent outages before they disrupt business operations
Team Freshworks
• 4 min read
AI is changing the economics of software. IT needs a new playbook.
Why our acquisition of Torii is about much more than managing software spend
Ryan Manning
• 4 min read
October 2026 Freshworks product update
Freshservice expands ITAM and brings AI closer to action
Team Freshworks
• 4 min read
Learn from the experts: Freshworks webinars, live and on demand
A roundup of Freshworks webinars, product deep-dives, and expert panel discussions
Yadira Rayo-penaloza
• 2 min read
Workflow building with natural language
Freddy AI Agent Studio turns plain-language instructions into working service automation
Team Freshworks
• 4 min read
Expanding AI service beyond the chat window
Freddy AI Agent for Email brings automation to the inbox, with context, handoffs, and audit trails intact
Team Freshworks
• 3 min read