Learn from the experts: Freshworks webinars, live and on demand
A roundup of Freshworks webinars, product deep-dives, and expert panel discussions
Here’s a look at the upcoming and on-demand webinars available from Freshworks. Explore key takeaways, learn from expert guest speakers. Watch online or register to attend live.
Upcoming webinars
Take a first look at Freshservice
October 14, 2026 (Wednesday) Note: Several time slots available, so choose the most convenient for your location. Speakers: Freshworks solutions engineering team
Discover how modern IT teams streamline service management with Freshservice. Join our solutions team for a live walkthrough covering noise reduction, faster resolutions, and end-to-end operational visibility.
Live demo: Device42
October 15, 2026 (Thursday) Note: Several time slots available, so choose the most convenient for your location.
Join us to see how Freshservice ITAM combines automated discovery, dependency mapping, lifecycle insights, and AI to help you reduce manual work, manage risk, and plan with confidence.
Modernizing manufacturing service operations beyond legacy ITSM
October 20, 2026 (Tuesday) 10:00 a.m. IST | 11:00 a.m. CET | 9:00 a.m. PDT Speakers: Julie Mohr (principal analyst, Forrester Research); Payal Patel (senior director of solution engineering, Freshworks)
Smart factories generate real-time data, but when disruptions hit, legacy service tools can force teams into slow, manual investigations. Join Forrester Analyst Julie Mohr and Freshworks' Payal Patel to learn how modern manufacturers are connecting IT and shop-floor Operational Technology, breaking down operational silos, and using AI to accelerate service response.
Coordinated action: The next chapter for ITSM
October 22, 2026 (Thursday) 10:00 a.m. IST | 10:00 a.m. BST | 9:00 a.m. PDT Speakers: Isaac Sacolick (bestselling author and president, StarCIO); Ravi Tharisayi (senior director of product marketing, Freshworks)
AI and rising expectations are pushing IT to new heights. Join analyst Isaac Sacolick and Freshworks to explore the future of service operations. Learn what it takes to move from managing the stack to leading enterprise transformation.
A fresh approach to ITSM: KeHE Distributors' move from Atlassian Jira Service Management
October 27, 2026 (Tuesday) 10:00 a.m. IST | 10:00 a.m. GMT | 9:00 a.m. PDT Speakers: Nicolas Helmer (manager, IT service desk, KeHE Distributors); Prashanthi Shankar (product marketing manager, Freshworks); Simon Morris (senior director, solution engineering, Freshworks)
Hear how KeHE Distributors reassessed its service-management approach, transitioned to Freshservice, and built a foundation designed to scale with the business.
FreshFocus for partners
October 27, 2026 (Tuesday) 10:00 a.m. IST | 8:30 a.m. PDT
Get an inside look at Freshworks’ strategy, product innovation, and partner opportunities. Join our global partner community virtually and discover what’s next.
How McLaren, New Balance & more turn service performance into a competitive edge
On-demand webinars
Beyond paging: Why engineering teams are replacing legacy on-call platforms
Speakers: Connor Teague (senior product, FireHydrant, a Freshworks company); Jessica Abelson (senior product marketing manager, FireHydrant)
Modern incident management requires more than just waking engineers up. Join us live to see how FireHydrant connects the entire incident lifecycle to help engineering teams respond faster and improve reliability.
