WEBINAR

Coordinated action: The next chapter for ITSM

Date & time: Thursday, October 22, 2026 | 10:00 a.m. IST | 10:00 a.m. BST | 9:00 a.m. PDT

AI and rising expectations are pushing IT to new heights. Join analyst Isaac Sacolick and Freshworks to explore the future of service operations. Learn what it takes to move from managing the stack to leading enterprise transformation.

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Learn more about Freshworks: See product updates, find partners, or get ideasfor navigating AI service transformation.

WHY ATTEND

The enterprise moves at IT speed

ITSM used to mean uptime and ticket queues. Now, IT is moving beyond managing technology. Join us to hear how IT leaders are meeting the moment and transforming how businesses work. You’ll hear from an independent analyst on where the market is going, how Freshservice supports that shift, and what’s possible when companies turn friction into coordinated action.

Get inspired

Move from AI experimentation to real impact, for your team and your business.

Get smart

Discover where AI delivers real value in service operations.

Get started

Chart your own path to remove friction across IT and the broader business with unified, AI-powered service operations.

Meet our speakers

Isaac Sacolick

Isaac Sacolick is the President of StarCIO, an independent analyst, and the author of “Driving Digital and Digital Trailblazer.” A former CIO, he guides technology leaders on operationalizing AI, driving enterprise transformation, and building agile organizations.

Bestselling Author and President, StarCIO

Ravi Tharisayi

Ravi empowers IT decision makers with strategic insights and solutions through the Employee Experience portfolio, helping organizations transform their workplace technology experiences.

Senior Director of Product Marketing, Freshworks

Where coordinated action takes shape

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