ON-DEMAND WEBINAR

Coordinated action: The next chapter for ITSM

AI and rising expectations are pushing IT to new heights. Join analyst Isaac Sacolick and Freshworks to explore the future of service operations. Learn what it takes to move from managing the stack to leading enterprise transformation.

Duration: 45 minutes

WATCH IT ON-DEMAND

The enterprise moves at IT speed

ITSM used to mean uptime and ticket queues. Now, IT is moving beyond managing technology. Join us to hear how IT leaders are meeting the moment and transforming how businesses work. You’ll hear from an independent analyst on where the market is going, how Freshservice supports that shift, and what’s possible when companies turn friction into coordinated action.

Get inspired

Move from AI experimentation to real impact, for your team and your business.

Get smart

Discover where AI delivers real value in service operations.

Get started

Chart your own path to remove friction across IT and the broader business with unified, AI-powered service operations.

Isaac Sacolick

Bestselling Author and President, StarCIO

Isaac Sacolick

Bestselling Author and President, StarCIO

Isaac Sacolick is the President of StarCIO, an independent analyst, and the author of “Driving Digital and Digital Trailblazer.” A former CIO, he guides technology leaders on operationalizing AI, driving enterprise transformation, and building agile organizations.

Ravi Tharisayi

Senior Director of Product Marketing, Freshworks

Ravi Tharisayi

Senior Director of Product Marketing, Freshworks

Ravi empowers IT decision makers with strategic insights and solutions through the Employee Experience portfolio, helping organizations transform their workplace technology experiences.

Dan Brown

Senior Director - Information Technology Support Services, Gordon Rees Scully

Dan Brown

Senior Director - Information Technology Support Services, Gordon Rees Scully

Daniel Brown is GRSM’s Senior Director of Support Services, BScBA graduate with over 30 years of experience in legal IT support, a passion for ITSM and support technologies, and a knack for solving problems and improving service delivery.

Where coordinated action takes shape

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