Freshworks | Modern and Easy Customer and Employee Experience Software

Frictionless, simple, easy

Freshworks makes it fast and easy for businesses to delight their customers and employees.

We take a fresh approach to how businesses discover, engage with, and realize value from software throughout their journey.

Trusted by 50K+ customers big and small

We are a leading provider of modern SaaS solutions that solve multiple, complex business problems to companies of all sizes. Businesses from more than 120 countries around the world use Freshworks’ products to delight their customers and employees every day.

“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”

Alex Bookless, Head of Managed Services, Waterstons

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”