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Unified Service Operations for the AI era

Freshworks provides powerful, AI-enabled service software to deliver scalable employee and customer experiences.

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Trusted by 74,000+ businesses worldwide

Freshservice

Unified IT management platform for IT, engineering, and business teams

For IT

IT Service Management

Move from reactive support to proactive service with AI-enabled ITSM that's easy to set up and built to scale as you grow.

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For Business Teams

Enterprise Service Management

Scale employee service for HR, Finance, Legal, and other business teams with AI-powered workflows and private workspaces for secure, governed operations.

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For IT Ops

IT Asset Management

Gain full visibility across IT infrastructure and prevent outages with AI that connects alerts, assets, and incidents.

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For Engineers

Modern Incident Management

Minimize downtime and improve service reliability with AI-powered incident response workflows built for engineering teams.

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AI that's embedded in your workflows

From deflecting tickets to accelerating incident resolution and uncovering root causes, Freddy AI is embedded across service workflows to reduce effort, cut MTTR, and deliver measurable impact.

Resolve

Route

Accelerate

Diagnose

Optimize

Power 24/7 Support

Resolve employee issues instantly and reduce cost-to-serve with autonomous, always-on, AI agents.

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Route tickets to the right agent

Automatically assign tickets based on skills, workload, and priority so issues reach the right agent faster, reducing delays and improving resolution times.

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Resolve incidents faster

Accelerate resolutions, streamline agent workflows, and enhance service productivity with smart, AI-powered assistance from AI Copilot.

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Find root causes faster

Use AI-powered insights to analyze incident patterns, correlate signals, and identify root causes faster, reducing repeat issues and improving long-term service reliability.

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Improve service continuously

Use AI insights to spot service bottlenecks, track trends, and identify opportunities to improve resolution speed, workload, and overall service performance.

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Designed for ease, built for value

Faster implementation. Better ROI. Totally transparent costs. Freshworks delivers enterprise-grade performance without the enterprise-level complexity.

65%+

ticket deflection

Reduce ticket volume

Freddy AI resolves routine requests before they reach agents.

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76%

faster resolution

Speed up resolution

Freddy AI accelerates triage and resolution

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41%

faster first response time

Respond without delay

Faster initial response improves SLA performance

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400k+

hours of agent time saved

Free up agent time

Direct productivity gain from AI deflection

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Join 74,000+ companies uncomplicating service delivery

View all customer stories

Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services.

Daniel KeyworthDirector, Business Technology, McLaren Racing

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Freshservice opened up a world of automation we didn’t have before. It’s made our helpdesk processes smoother and more efficient.

Christophe DoguetIT helpdesk manager

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Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.

Pradeep SinghVice president of Infrastructure and Operations

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Automation was one of the driving factors in the selection of Freshservice.

Ali ChitsazSenior Manager, Global Digital Workplace

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With Freshservice on our side, the transportation team can now resolve incoming requests in 15 minutes, versus three months.

James WilliamsSenior Systems Administrator

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Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.

Arul ArogyanathanCIO

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Get the insights you need

Employee Experience

Why every organization needs a 'Simplifier in Chief'Unmanaged complexity is dragging down your business. Reducing friction can help you stay ahead of the pack.

Employee Experience

The cost of complexity on businessA new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.