Customer Service Rewired: A CX Leader’s Playbook For AI-Driven Impact

Forrester reveals how businesses are bridging CX gaps, leveraging tech, and optimizing customer service to boost retention and business success.

Download the ebook

From understanding customer needs at every touchpoint to unlocking game-changing insights, see AI-remedy to key CS challenges in the latest Forrester study for Freshworks

By clicking “Download”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

Trusted by 73,000+ businesses worldwide

Businesses are elevating CX with unified insights & seamless service

Discover how brands are enhancing engagement, boosting retention, and personalizing CX by unifying customer data, streamlining service, and empowering agents

57%Increase in customer engagement for early adopters of AI in their CX initiatives
30%Of decision-makers consider a unified view as the most important attribute in delivering delightful customer interactions
$200,000lost agent productivity savings annually due to poor agent efficiency
64%of CS leaders struggle with slow decision-making due to lack of insights

It’s time to double down on AI

AI-powered tools are helping service leaders scale their operations in new ways. Customers see more personalized engagement, leaders see greater team productivity, and workers are getting back time and meaning in their days.

Malcolm KohSenior manager of CX consulting, Freshworks

Get your hands on an award-winning software

Redefine your customer service strategy with AI

Ready to see how AI-driven CX improves efficiency, customer satisfaction, and revenue?

Read the ebook