Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.
With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.
Talk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.
“After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“For a high-frequency cryptocurrency trading platform like Koinex, efficient customer query response time is consequential. Features like IntelliAssign, People Segmentation and Smart Integrations with other platforms help in prioritising and streamlining our workflow.”