Sales and Marketing
IT Service Management
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Reactive customer service is the past. Anticipate your customer actions and serve them proactively with Campaigns.
Your customers want your business to be more accessible than ever. Let them know you’re there for them.
Increase customer engagement by 3X on your website, mobile app or on WhatsApp by creating compelling messages with the help of images, GIFs and videos.
Design intricate flows to pinpoint the exact target segment and timing to trigger the message with ease.
Respond to their questions by delivering instant answers by using our NLP powered bots or automatically send their responses to the right team and the right agent.
Trigger intent-driven emails to prospects and customers based on the actions they take on your website, product, or app.
Send emails to a segment of prospects and customers at a scheduled time to re-engage them or to make an announcement.
Measure and analyze key metrics from the last or the ongoing campaigns with the readymade dashboard. Accordingly, optimize the performance of your next campaigns.
34% reduction in customer queries after messaging customers at the right moments
Your customers prefer messaging. Bring call volume down by 40% and decrease operational costs
Campaigns increase engagement rates to 40% - 50% from 30%
“We use Campaigns to notify our riders about delays, reducing incoming queries to support. We triggered Campaigns at bulk during the pandemic to keep our riders updated”
“Triggered Campaigns definitely has a positive effect, driving customers to engage with our chat. It creates an opportunity to engage with our customers.”
“After we launched Freshchat, we ran a product survey through in-app Campaigns to get feedback on live chat adoption among our customers. In-app Campaigns prove to be very powerful in engaging with different segments of our customers.”
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