FRESHCHAT

Freshchat integrations

Integrate with the apps you use every day quickly and easily. Less switching and toggling, more resolving and engaging.

Overview
Featured apps
Connector apps
Our Ecosystem
Testimonials
Resources

Integrations that work you

Start fast with ready-made apps

Get up and running quickly with 1,000+ ready-to-install, easily configured integrations in the Freshworks Marketplace. Connect your favorite tools for e-commerce, collaboration, and more, out of the box.

Minimize cost and complexity

Fast-track custom integrations with ready-to-use connectors, templates, built-in security, flexible APIs, and an intuitive low-code UI. Less complexity means you’re ready to scale fast anytime.

Accelerate with generative AI

Use AI to build integrations faster and help with the heavy lifting. Freddy AI Copilot and our time-saving low-code/no-code developer platform work together to help you create integrations quickly and easily.

Playvox

Save time on workforce management with Playvox integrated in your workspace.

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Shopify

Connect to your Shopify store and engage with customers across multiple channels.

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Salesforce

Unify your customer data in one view—and spend less time switching between tools.

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Slack

Collaborate on customer service issues via Slack—without switching screens.

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Jira

Connect engineering and support teams with a 360-degree view of tickets and issues together.

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Five9

Elevate your customer engagement with Five9 telephony integration for your calls.

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Connector Apps

Power data sync with any external app with our pre-built connectors. Get workflow automations in a snap! Use templates, flexible APIs, and low-code UI to easily customize integrations and workflow automations. Pay for exactly what you need with consumption-based pricing.

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Integrations ecosystem

Integrations ecosystemFreshworks Platform

Integrate. Differentiate. Evolve.

Extend with over 1,200 enterprise apps across industry verticals. Make technology disruptions your competitive advantage with our global strategic partners. Meet your evolving needs with tailored solutions from our trusted integration partners.Freshworks Marketplace

I like that Freshworks builds the product with us, the customers. We’re able to integrate all the products within the same platform.

Nikhil AsopaSenior Vice President and Head of Customer Service

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We decided to go with one of the voice solutions because the integration was easily available in Freshworks Marketplace. It helped us get the outcalling facility much faster than we imagined! Overall, everything with respect to integrations can be easily handled by our team. We get assistance from the Freshworks team whenever we need it, and they have been kind enough to support us for the past many years.

Nikhil GodboleGroup Customer Service Head, JUPITER

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The [Freshdesk Slack] integration sends through notifications of what’s going on in Freshdesk to the right Slack channel and allows me to assign the ticket without ever leaving Slack, letting the agent know that their ticket is being taken care of. It provides visibility into communication that typically is difficult to track. Our overall speed for first response, assignment, etc. has gone up!

Eric HollidayHead of Data and Systems Management

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