All FeaturesIntegrations

Facebook Messenger

Be on Messenger from your team inbox

Desktop or mobile app? You can view all your Messenger business enquiries and support queries as conversations in the Freshchat inbox from wherever you are - from the Freshchat mobile app or on the web. With advanced features such as auto routing of conversations, read receipts, browser notifications, and contextual information, team members can resolve issues smarter and faster, prioritize engagement, and manage higher volumes with ease.

Slack

Engage with website visitors from Slack channels

Do you use Slack for team collaboration? With our integration, direct incoming messages from users on Freshchat to a specific Slack channel. You can not just be notified, but can even respond right from slack. Great for small teams that practically lives on Slack.

Freshdesk

Convert chats into tickets on Freshdesk

Get a 360 degree view of the customer using the Freshdesk integration to convert chats into tickets. Access context from other channels. Tap into the powerful support workflows you already have in place.

Use tickets to reply to chats

For asynchronous conversations, use the Freshdesk ticketing interface to message with customers on Freshchat.

Bring your knowledge base inside Freshchat

Transport all your FAQ articles to Freshchat to help visitors get answers to support related queries from inside the messenger.

Almost thereA beautiful team widget inside Freshdesk to help you multitask like a pro.

Freshsales

Team widget right inside your CRM tool

Team members can interact with website visitors with the help of an intuitive team widget inside Freshsales. The widget also pulls information of existing leads from Freshsales, to give team members more context on the people they are already speaking to.

Auto-upload leads into your CRM

The lead bot collects visitor's contact information and auto-loads them into Freshsales to help account managers get to business and close deals without fretting over manual uploads.

Zendesk

Convert conversations coming in on Freshchat as tickets on Zendesk. Manage and respond to Freshchat conversations through Zendesk.

ClearBit

Freshchat’s integration with Clearbit enriches conversations with company and user data, including identifying company information for anonymous visitors.