Freshdesk

Scale support experiences without scaling costs

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TRUSTED BY 60,000+ BUSINESSES

Intuitive and contextual support

Empower your support teams to deliver timely and consistent support at any scale

SUPPORT DESK

Handle any and every customer issue with ease

Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.

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CONTACT CENTER

Conversations made easy with built-in telephony

Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.

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CUSTOMER SUCCESS

Accelerate customer growth and retention

Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.

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FRESHCHAT

Scaling support with bots and messaging channels?

Freshchat lets you service customers on modern messaging channels like WhatsApp, SMS, social, and more. And easily deploy AI-driven bots across those same channels for effortless self-service.

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Why customers love Freshdesk

I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.

Eric BompasProduct Manager
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When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.

Mirjam Van Den BergChief Customer Care Officer
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Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our usersall those things are really helping us bring response times down.

Kris SundbergVP of Customer Success
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