Freshdesk
Scale support experiences without scaling costs
Intuitive and contextual support
Empower your support teams to deliver timely and consistent support at any scale
Handle any and every customer issue with ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
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Conversations made easy with built-in telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
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Accelerate customer growth and retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Scaling support with bots and messaging channels?
Freshchat lets you service customers on modern messaging channels like WhatsApp, SMS, social, and more. And easily deploy AI-driven bots across those same channels for effortless self-service.
Explore Freshchat
Why customers love Freshdesk
I’m responsible for our chat platform and channel service strategy. The reason why we moved to Freshworks was for the APIs so that we can be our own chat client. I really enjoyed the collaboration.
When a customer calls or emails or reaches out over social or Messenger, we can actually see what they've done and our people can refer to it. The customer feels as if we know them.
Freshdesk has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, screen-share through the chat, customized portals for different segments of our users—all those things are really helping us bring response times down.
Recommended by leading industry experts
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