Your personal response and resolution assistant
Freddy AI Copilot gives your team everything they need to resolve faster and better—real-time sentiment, context from similar tickets, live translations, and more.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
AI assistance that boosts agent productivity
AI Copilot provides context, content, and conversational cues so every human agent can respond with clarity and speed, boosting productivity and CSAT.
Write with AI-powered precision
Draft clear, on-brand replies instantly using ticket details and conversations so agents never have to start from scratch. Fine-tune your response to match your tone.
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Translate conversations in real time
Break language barriers with a translation assistant always by your side—making every agent multilingual to serve your global customer base. With live translation across 60+ languages, speak to customers anywhere in their voice.
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Summarize long threads in seconds
Catch up on conversations in seconds with smart, contextual summaries. Respond with confidence without delays on escalations and hand-offs.
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Resolve faster with AI by your side
Have access to similar, historical tickets, existing knowledge base articles, and get new articles generated as you respond to a conversation. Use all of this context and assistance to minimize manual effort, improve consistency, and accelerate resolution times.
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Prioritize based on customer sentiment
Sentiment intelligence detects frustration, urgency, or confusion in real time and tags queries as positive, neutral, or negative so agents can respond with empathy and avoid escalations.
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What our customers are saying
"We use Freddy to rephrase our conversations all the time. Freddy AI Copilot has been super-helpful and makes us so much better at enhancing our normal, everyday interactions. We even updated a few of our traditional standard replies due to suggestions from Freddy."
Angela Thomas
"Saving time and effort due to AI is a massive win for us. The bot and the chat summaries have been a massive time-saver for our agents while handling difficult conversations and issues. The quality coach further helps us be as efficient as possible with our responses."
Michael Hobba
