One powerful solution. Multiple business benefits*.

$2.02 million

Benefits to company

30%

Reduction in average handling time

4x

Increase in issues resolved via self-service

Industry experts have spoken

Elevate your customer service with a unified solution

Control support costs, boost agent productivity, and achieve higher CSAT with the AI-powered Freshdesk Omni. Key findings from Forrester include:

  • $493,000 saved through enhanced agent productivity

  • $142,000 cost savings by retiring legacy tools

  • Less than six months payback period

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Resources to define your customer service strategy

Customer Service Benchmark Report 2023 Customer Service Benchmark Report 2023

Customer Service Benchmark Report 2023

Target and surpass industry standards for critical support metrics.
How to automate support with AI How to automate support with AI

How to automate support with AI

11 AI-driven strategies to scale fast, consistent customer service.
How Travel Counsellors hit a 96% CSAT How Travel Counsellors hit a 96% CSAT

How Travel Counsellors hit a 96% CSAT

The U.K.’s leading travel agency trusts Freshworks to scale personalized support.