Freshdesk Omni Pricing
A modern platform with powerful ticketing, AI agents, and real-time insights
Products
Freshdesk Omni
- Customer service
- IT and Employee service
- CRM
Growth Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting and more.Most Popular | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. | |
|---|---|---|---|
Omnichannel Help Desk | |||
Unified workspace | |||
Ticketing | |||
Customer portal and knowledge base | |||
Team inbox | |||
Threads and tasks | |||
Freshcaller | $15/agent/month, billed annually | $39/agent/month, billed annually | $69/agent/month, billed annually |
Multilingual Help Desk | |||
Ticket templates | |||
Assignment - Intelliassign, round robin, and load balanced | |||
Bring your own channel (BYOC) | |||
Bring your own telephony (BYOT) | |||
Skill-based ticket assignment | |||
Freddy AI Agent | |||
Conversational AI Agent* | |||
Vertical AI Agent* | |||
Agentic Workflows* | |||
AI Agent Studio* | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Analytics | |||
Self Service | |||
Administration and Security | |||
Extend the power of your service suite | |||
Why do people love Freshdesk?
“You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.”
Frequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
How safe is my data?
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshdesk Omni is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
What is a session in Freddy AI Agent?
A session is any unique interaction between an end-user and an AI agent.
For Email AI agents, every AI agent response is counted as one session. On chat, all end-user-to-AI agent interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as one session.
Do I get free Freddy AI Agent sessions on any plan?
We offer 500 free sessions on the Growth, Pro, and Enterprise plans to try out Freddy AI Agent. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your needs.
How can I buy additional Freddy AI Agent sessions?
You can purchase any number of Freddy AI Agent session packs. The validity corresponds to your payment cycle. For example, if you choose to pay quarterly, your sessions will also expire quarterly.
How many campaign contacts do I get as part of my plans?
You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.
Try Our All-In-One Freshdesk Omni
Start your free trial today. No credit card required.