Freshservice for
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$49/agent/month, billed annuallyBuilt for MSPs that want clarity at scale
Core
Manage every client with:
Client management
Knowledge base
Workflow automator
Curated reports
Portal customization
Business hours
Incident management
Self-service portal
Access controls
Custom SSL
Multiple SLA management
Available add-ons:
Day passes
Trusted by 74,000+ Businesses Worldwide
Powering IT teams worldwide to do their best work
“We have improved our ITSM process maturity by placing all the key processes in a single, easy-to-use solution, which could be easily tailored on a customer-by-customer basis.”
Alex Bookless
“With each new Reply Group client we onboard, we can spin up a new portal and workflows without needing to duplicate our entire service desk. We’re serving thousands of users with clean separation and compliance.”
Matt Sargeant
Frequently Asked Questions
After you sign up, you get free unrestricted access to all the features available in Freshservice for MSPs for 14 days.
In Freshservice for MSPs, an agent can either be full-time or occasional, depending on your requirement. Full-time agents are part of your core support team, while occasional agents only access the service desk when needed. Freshservice for MSPs includes 3 free Day Passes at signup for occasional agents. You can purchase additional Day Passes as required. Admins control each agent’s role and access level.
We do not have any cancellation fees. You can cancel anytime, but your cancellation will take effect only after the end of your current billing cycle.
For online self-serve customers, cancellations are processed automatically at the end of the billing cycle.
For contract customers, cancellations are handled manually through a cancellation request or a revised order form.
