Freshsales pricing
• 21-days free trial • No credit card required • 24×5 support
Products
Freshsales
- Customer service
- IT and Employee service
- CRM
Growth
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
/user/month, billed annually
Try it FreeIncludes
Kanban View for Contacts, Accounts, and Deals
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
Email Templates
Custom Fields
Basic Workflows
Contextual Collaboration with Slack
Product Catalog
Curated Reports
Freshworks Marketplace
1 CPQ license
Mobile App
24x5 Support
Pro
Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
/user/month, billed annually
Try it FreeEverything in Growth, plus
Contact Scoring by Freddy AI
Custom Sales Activities
Advanced custom fields
Auto-assignment Rules
Territory Management
Sales Sequences
Sales Emails by Freddy AI
Rephrase, Expand, and Enhance text by Freddy AI
Bring Your Own Carrier (B.Y.O.C)
Multiple Sales Pipelines
Account Hierarchy
Deal Insights by Freddy AI
Advanced Workflows
Custom Reports
Enterprise
Designed for mid to large-sized businesses needing advanced customization and governance capabilities
/user/month, billed annually
Try it FreeEverything in Pro, plus
Field-level Permissions
Custom Modules
Forecasting Insights by Freddy AI
Workflows for Custom Modules
Sandbox
Audit Logs
Supercharge your CRM with add-ons
Configure, Price, Quote
Generate branded documents like invoices, quotes, onboarding documents, and contracts.
AI agent
Buy additional AI agent session packs to engage with customers across channels seamlessly
Free plan
$0 for 3 users
The free plan is designed for small teams of up to 3 users just starting out to manage customer data efficiently. With powerful Kanban views, email templates, built-in phone, and live chat, you can increase productivity and engage with customers seamlessly.
No credit card required. 24x5 support.
Get sales and marketing on the same page
Bring everything together in one complete CRM solution with a single source of truth for each customer’s journey. Share context, customize communications, and drive revenue together.
Explore Freshsales Suite
Why our customers love us
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Over the last year, we’ve acquired 10X more customers and are rapidly scaling. To our surprise and relief, through this busy phase, the time spent on administrative tasks by teams dropped by 20%.
We were able to gather intent data from email engagement and profile our audience and market to niches better. In a nutshell, the CRM became integral to our organization, rather than a supporting force.
Frequently Asked Questions
How does the 21-day trial work?
When you sign up, you instantly get access to the fully-loaded CRM for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Is my data safe?
At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.
What types of payment do you accept?
1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency).
2. We accept check payments in USD currency and this applies only for US and Canada customers.
What is a bot session?
A bot session is any unique interaction between an end-user and a bot. On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.
Do I get free AI agent sessions?
We offer 500 sessions with all paid plans to try out chatbots. This is limited to once per account. Once exhausted, you can buy additional sessions based on your requirements.
How can I buy additional bot sessions? What’s the validity of the sessions?
You can purchase an unlimited number of bot sessions using the AI agent add-on. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.
Have any other questions?
If you have questions about Freshsales or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.