Align sales and marketing with Freshworks CRM

Discover the best leads, boost customer engagement, and drive deals to closure

with a smart, comprehensive solution

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Customer-for-Life Cloud

Growth

For small and fast growing businesses that need an all-in-one CRM

 

$29 

per user per month, billed annually

 

R499

per user per month, billed annually

 

€29

per user per month, billed annually

 

£25

per user per month, billed annually

 

A$39

per user per month, billed annually

 

₹2,099

per user per month, billed annually

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Includes

  • 1,000 Active Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Contact, Account, & Deal management Maintain records and manage them using filters and custom views
  • Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Web Forms Create customized web forms from scratch
  • Website Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Built-in Phone & Email Connect with contacts using email and phone from within the CRM
  • 2-way Email Sync & Team Inbox Set up 2-way email sync and view emails in Freshworks CRM. Enable team inbox so available users can respond to open conversations.
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior FREDDY
  • 1 Custom Domain Create separate domains for different departments, products and sub-orgs
  • Lists and Segments Organize contacts in the CRM as lists and segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
  • 20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • 5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them.
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Migration from other CRMs Bring in data from Salesforce, Zoho and other CRMs with one-click migration
  • Mobile App Access Freshworks CRM on your mobile device
  • Freshdesk Integration Set up the Freshdesk integration to create, view, and respond to tickets within the CRM
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM

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ProPOPULAR

Best for larger teams that want to scale and build efficiency

 

$69

per user per month, billed annually

 

€69

per user per month, billed annually

 

₹5,099

per user per month, billed annually

 

£55

per user per month, billed annually

 

R1,179

per user per month, billed annually

 

A$99

per user per month, billed annually

SIGN UP

Everything in Growth, plus

  • 3,000 Active Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more FREDDY
  • Answer Bot Use the chatbot to send default answers to common questions Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Conference Calling Add active teammates to live calls to help resolve queries faster
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM freddy
  • Offline Events Bring all the data from your offline events into the CRM
  • 10 Custom Domains Create separate domains for different departments, products and sub-orgs
  • Advanced Custom Fields Formula fields let the CRM perform calculations; lookup fields fetch data from other fields
  • Behavioral Segmentation Segment contacts based on custom events like cart abandonment
  • 20 Active Marketing Journeys
  • Marketing Reply Tracking Monitor replies to your email campaigns, get replies within the campaign sender's inbox
  • 10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold freddy
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • 50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • 10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • 50 Custom Roles Create your own roles for users by modifying the default roles in the CRM
  • Territory Management Create territories based on regions, business unit or even industry type
  • Sales Teams Collaborate faster with users for actions like sharing reports, creating meetings, and assigning sales goals
  • Sales Goals Add goals for your team based on deal value and number of won deals
  • Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

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Enterprise

Built for enterprises who need customization and control

 

$125

per user per month, billed annually

 

€125

per user per month, billed annually

 

£99

per user per month, billed annually

 

A$179

per user per month, billed annually

 

₹9,199

per user per month, billed annually

 

R2,129

per user per month, billed annually

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Everything in Pro, plus

  • 5,000 Active Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Call Recording Opt-in & Opt-out Get contacts' consent before you begin recording calls
  • Queue Callback (Virtual Hold) Let your contacts opt for a callback and hang up instead of waiting on the line
  • Holiday Routing Divert calls to alternate lines and special queues for holidays, or leave a voicemail
  • 25 Custom Domains Create separate domains for different departments, products and sub-orgs
  • Custom Sales Activities Create sales activities that are specific to your business, like business lunches
  • 10 Custom Modules Add up to 10 modules specific to your business
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • Deal Teams Create ad-hoc teams to work on specific deals
  • Audit Logs View configuration changes made in the CRM in a chronological sequence
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
  • Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
  • Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
  • 100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
  • 25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • 100 Custom Roles Create your own roles for users by modifying the default roles in the CRM
  • Advanced Metrics Get handy metrics (like won deals, emails delivered) and apply them directly in custom reports
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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Supercharge your CRM with add-ons

Active Contacts

  • $100/month for 5,000 contacts (up to 25,000)
  • $75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • $50/month for 5,000 contacts (for greater than 100,000)
  • €100/month for 5,000 contacts (up to 25,000)
  • €75/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • €50/month for 5,000 contacts (for greater than 100,000)
  • R1,750/month for 5,000 contacts (up to 25,000)
  • R1,250/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • R850/month for 5,000 contacts (for greater than 100,000)
  • £75/month for 5,000 contacts (up to 25,000)
  • £60/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • £40/month for 5,000 contacts (for greater than 100,000)
  • ₹7,500/month for 5,000 contacts (up to 25,000) 
  • ₹5,500/month for 5,000 contacts (for more than 25,000 and less than 100,000) 
  • ₹3,500/month for 5,000 contacts (for more than 100,000)
  • A$150/month for 5,000 contacts (up to 25,000)
  • A$100/month for 5,000 contacts (for greater than 25,000 and less than 100,000)
  • A$75/month for 5,000 contacts (for greater than 100,000)

Available on Customer-for-Life Cloud and Marketing Cloud across all plans

Purchase additional contact records to expand your marketing outreach.

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Configure, Price, Quote

$39 per month

€39 per month

R650 per month

£30 per month

₹2,899 per month

A$55 per month

Available on Customer-for-Life Cloud and Sales Cloud

Growth, Pro, and Enterprise plans

Build company-branded documents using a built-in template editor to send accurate quotes to contacts.

Create document templates

Sync documents with deals

Track document activity

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Conversion Rate Optimization

Starting from $219

Starting from €219

Starting from R3,849

Starting from £165

Starting from ₹16,499

Starting from A$329

Available on Customer-for-Life Cloud and Marketing Cloud

Growth, Pro, and Enterprise plans

With this add-on, you can analyze your website visitors' behavior and optimize your site for improved conversions.

Heatmaps A data representation of your website visitor’s clicks, scrolls, and taps, that help analyze their behavior and gain insights.

Session Replay A video-like replica of your visitors’ actions on your web pages(scrolls, idle time, rage clicks, and more)

A/B Testing A platform to optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Split URL Testing Optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Personalization Optimize your website for better conversions by designing experiences personalized to audience’s behavior/characteristics.

Funnel Analytics Helps identify drop-offs in the many paths towards conversions on your website.

Form Analytics Analyzes the different forms on your website and gives detailed insights like hesitation time, blank rate, etc., and helps you optimize for conversions.

Polls & Feedback Helps engage with your website visitors by triggering poll messages at the right time.

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Dedicated IP Address

One dedicated IP address at $199 per month

One dedicated IP address at £199 per month

One dedicated IP address at ​​​​​​​R3,499 per month

One dedicated IP address at ​​​​​​​£149 per month

One dedicated IP address at ​​​​​​​₹14,999 per month

One dedicated IP address at ​​​​​​​A$299 per month

Available on Customer-for-Life Cloud and Marketing Cloud

Enterprise plan

With this add-on, you can purchase a dedicated IP address through which all your emails can be routed.

Dedicated IP address for marketing and transactional emails

Own your reputation and email deliverability

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Phone Credits

Starting from $25

Starting from €25

Starting from R400

Starting from £20

Starting from ₹1,850

Starting from A$35

Available on Customer-for-Life Cloud and Sales Cloud

across all plans

Purchase additional phone credits to make and receive calls in Freshworks CRM.

Bring Your Own Carrier

Call Masking

Voicemails

Call Recording

Call Queues

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WhatsApp Business

$49 per month

Free on Pro and Enterprise plans for first number

€49 per month

Free on Pro and Enterprise plans for the first number​​​​​​​

R729 per month

Free on Pro and Enterprise plans for the first number​​​​​​​

£37 per month

Free on Pro and Enterprise plans for the first number​​​​​​​

₹2,799 per month

Free on Pro and Enterprise plans for the first number

A$69 per month

Free on Pro and Enterprise plans for the first number

Available across Clouds

Pro and Enterprise plans

With the WhatsApp integration, you can read and respond to WhatsApp messages from Freshworks CRM.

Call to Chat routing

2 Factor Authentication

Click Ads to WhatsApp

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Workflows

Ten Workflows per month at $10

Ten Workflows per month at €10

Ten Workflows per month at R150

Ten Workflows per month at £10

Ten Workflows per month at ₹700

Ten Workflows per month at A$14

Available on Customer-for-Life Cloud and Sales Cloud

Growth, Pro, and Enterprise plans

Automate repetitive tasks like updating records, sending emails, creating invoices, and more.

Update records

Send emails

Assign records

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All prices are exclusive of applicable taxes

Compare plans across clouds

See detailed comparison

Explore an individual CRM cloud

For teams who need just sales or marketing

Growth

For small sales teams who want to accelerate growth

 

$29 

per user per month, billed annually

 

€29

per user per month, billed annually

 

R499

per user per month, billed annually

 

£25

per user per month, billed annually

 

₹2,099

per user per month, billed annually

 

A$39

per user per month, billed annually

SIGN UP

Includes

  • Contact & Account Management Maintain records and manage them using filters and custom views
  • Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
  • Classic Forms Create forms for your website, and add contacts to the CRM when visitors fill these forms
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Built-in Phone & Email Connect with contacts using email and phone from within the CRM
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior
  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
  • 20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Freshdesk Integration Set up the Freshdesk integration to create, view, and respond to tickets within the CRM
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM
  • Mobile App Access Freshworks CRM on your mobile device

View details

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ProPOPULAR

For sales teams who want to increase efficiency and performance

 

$59 

per user per month, billed annually

 

€59

per user per month, billed annually

 

R999

per user per month, billed annually

 

£45

per user per month, billed annually

 

₹4,299

per user per month, billed annually

 

A$85

per user per month, billed annually

SIGN UP

Everything in Growth, plus

  • Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more. Freddy
  • Answer Bot Use the chatbot to send default answers to common questions Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Smart Forms Create forms for your website, and add contacts to the CRM when visitors fill these forms
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
  • 10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold Freddy
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • 50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Sales Teams Collaborate faster with users for actions like sharing reports, creating meetings, and assigning sales goals
  • Territory Management Create territories based on regions, business unit or even industry type
  • Sales Goals Add goals for your team based on deal value and number of won deals
  • Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

View details

Hide details

Enterprise

For large businesses that need advanced customizations

 

$99 

per user per month, billed annually

 

€99

per user per month, billed annually

 

R1,699

per user per month, billed annually

 

£79

per user per month, billed annually

 

₹7,299

per user per month, billed annually

 

A$139

per user per month, billed annually

SIGN UP

Everything in Pro, plus

  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Website & In-app Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Custom Sales Activities Create sales activities that are specific to your business, like business lunches
  • 10 Custom Modules Add up to 10 modules specific to your business
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • 100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
  • Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
  • Advanced Metrics Work on top of default reports to create custom, business-specific reports
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

View details

Hide details

Growth

For small marketing teams who want to build and grow an audience

 

$19 

per month, billed annually

 

€19

per month, billed annually

 

R325

per month, billed annually

 

£15

per month, billed annually

 

₹1,399

per month, billed annually

 

A$29

per month, billed annually

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Includes

  • 500 Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior Freddy
  • Web Forms & Website Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Basic Webhooks Webhooks are used in journeys to pass information from Freshworks CRM to another web app
  • Lists & Segments
  • 1 Custom Domain Create separate domains for different departments, products and sub-orgs
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
  • Custom Reports & Dashboard Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM

View details

Hide details

ProPOPULAR

For marketing teams who need to scale and personalize campaigns

 

$59

per month, billed annually

 

€59

per month, billed annually

 

R999

per month, billed annually

 

£45

per month, billed annually

 

₹4,299

per month, billed annually

 

A$85

per month, billed annually

SIGN UP

Everything in Growth, plus

  • 500 Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more. Freddy
  • Answer Bot Use the chatbot to send default answers to common questions Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
  • Behavioral Segmentation Segment contacts based on custom events like cart abandonment
  • Advanced Webhooks Webhooks are used in journeys to pass information from Freshworks CRM to another web app
  • Offline Events Bring all the data from your offline events into the CRM
  • 10 Custom Domains Create separate domains for different departments, products and sub-orgs
  • Marketing Reply Tracking Monitor replies to your email campaigns, get replies within the campaign sender's inbox
  • 20 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers

View details

Hide details

Enterprise

For large businesses that run more campaigns and need advanced metrics

 

$99 

per month, billed annually

 

€99

per month, billed annually

 

R1,699

per month, billed annually

 

£79

per month, billed annually

 

₹7,299

per month, billed annually

 

A$139

per month, billed annually

SIGN UP

Everything in Pro, plus

  • 500 Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • 100 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
  • Marketing Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
  • Advanced Metrics Work on top of default reports to create custom, business-specific reports
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

View details

Hide details

All prices are exclusive of applicable taxes

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Frequently Asked Questions

How does the 21-day free trial work?

When you sign up, you instantly get access to the fully-loaded CRM for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Is my data safe?

At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

What types of payment do you accept?

1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency).
2. We accept check payments in USD currency and this applies only for US and Canada customers.

Have any other questions?

If you have questions about Freshworks CRM or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.

Get Freshworks CRM for

iOS and Android

When you’re away from your desk, you know you aren’t away from your leads and deals.                Use the Freshworks CRM iOS and Android apps to keep your sales going from your smartphone: get 360° context, move leads across stages, fix meetings, and ride to them.