Freshworks CRM | Pricing

Customer-for-Life Cloud

Growth

For small and fast growing businesses that need an all-in-one CRM

$29

/user/month, billed annually

$35

/user/month, billed monthly

Includes

1,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Contact, Account, & Deal management Maintain records and manage them using filters and custom views
Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
Web Forms Create customized web forms from scratch
Website Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
Built-in Phone & Email Connect with contacts using email and phone from within the CRM
2-way Email Sync & Team Inbox Set up 2-way email sync and view emails in Freshworks CRM. Enable team inbox so available users can respond to open conversations.
Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior FREDDY
1 Custom Domain Create separate domains for different departments, products and sub-orgs
Lists and Segments Organize contacts in the CRM as lists and segments
Drag-and-drop Journey Builder
5 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
5 published Landing Pages Build customised landing pages and optimise it for search engines
Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them.
Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
Migration from other CRMs Bring in data from Salesforce, Zoho and other CRMs with one-click migration
Mobile App Access Freshworks CRM on your mobile device
Freshdesk Integration Set up the Freshdesk integration to create, view, and respond to tickets within the CRM
Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM

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ProPOPULAR

Best for larger teams that want to scale and build efficiency

$69

/user/month, billed annually

$85

/user/month, billed monthly

Everything in Growth, plus

3,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more FREDDY
Answer Bot Use the chatbot to send default answers to common questions Freddy
WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
Conference Calling Add active teammates to live calls to help resolve queries faster
Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM freddy
Offline Events Bring all the data from your offline events into the CRM
10 Custom Domains Create separate domains for different departments, products and sub-orgs
Advanced Custom Fields Formula fields let the CRM perform calculations; lookup fields fetch data from other fields
Behavioral Segmentation Segment contacts based on custom events like cart abandonment
20 Active Marketing Journeys
10 published Landing Pages Build customised landing pages and optimise it for search engines
Marketing Reply Tracking Monitor replies to your email campaigns, get replies within the campaign sender's inbox
10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold freddy
Product Catalog Create products across categories, add them to deals, set prices in different currencies
50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
50 Custom Roles Create your own roles for users by modifying the default roles in the CRM
Territory Management Create territories based on regions, business unit or even industry type
Sales Teams Collaborate faster with users for actions like sharing reports, creating meetings, and assigning sales goals
Sales Goals Add goals for your team based on deal value and number of won deals
Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

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Enterprise

Built for enterprises who need customization and control

$125

/user/month, billed annually

$149

/user/month, billed monthly

Everything in Pro, plus

5,000 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
Call Recording Opt-in & Opt-out Get contacts' consent before you begin recording calls
Queue Callback (Virtual Hold) Let your contacts opt for a callback and hang up instead of waiting on the line
Holiday Routing Divert calls to alternate lines and special queues for holidays, or leave a voicemail
25 Custom Domains Create separate domains for different departments, products and sub-orgs
Custom Sales Activities Create sales activities that are specific to your business, like business lunches
10 Custom Modules Add up to 10 modules specific to your business
Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
Deal Teams Create ad-hoc teams to work on specific deals
Audit Logs View configuration changes made in the CRM in a chronological sequence
100 Active Marketing Journeys
25 published Landing Pages Build customised landing pages and optimise it for search engines
Marketing Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more.
25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
100 Custom Roles Create your own roles for users by modifying the default roles in the CRM
Advanced Metrics Get handy metrics (like won deals, emails delivered) and apply them directly in custom reports
Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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Supercharge your CRM with add-ons

Marketing Contacts

Purchase additional contact records to expand your marketing outreach.

Available on Customer-for-Life Cloud and Marketing Cloud

Across Growth, Pro, and Enterprise plans

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Configure, Price, Quote (Beta)

Build company-branded documents using a built-in template editor to send accurate quotes to contacts.

$39 per user per month

Available on Customer-for-Life Cloud and Sales Cloud

Growth, Pro, and Enterprise plans

Create document templates

Sync documents with deals

Track document activity

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Conversion Rate Optimization

Analyze your website visitors' behavior and optimize your site for improved conversions.

Available on Customer-for-Life Cloud and Marketing Cloud

Growth, Pro, and Enterprise plans

Heatmaps A data representation of your website visitor’s clicks, scrolls, and taps, that help analyze their behavior and gain insights.

Session Replay A video-like replica of your visitors’ actions on your web pages(scrolls, idle time, rage clicks, and more)

A/B Testing A platform to optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Split URL Testing Optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Personalization Optimize your website for better conversions by designing experiences personalized to audience’s behavior/characteristics.

Funnel Analysis Helps identify drop-offs in the many paths towards conversions on your website.

Form Analytics Analyzes the different forms on your website and gives detailed insights like hesitation time, blank rate, etc., and helps you optimize for conversions.

Polls & Feedback Helps engage with your website visitors by triggering poll messages at the right time.

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Dedicated IP Address

Purchase a dedicated IP address through which all your emails can be routed.

One dedicated IP address at

$199 per month

Available on Customer-for-Life Cloud and Marketing Cloud

Enterprise plan

Dedicated IP address for marketing and transactional emails

Own your reputation and email deliverability

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Phone Credits

Purchase additional phone credits to make and receive calls in Freshworks CRM.

Starting from $25

Available on Customer-for-Life Cloud and Sales Cloud

across all plans

Bring Your Own Carrier

Call Masking

Voicemails

Call Recording

Call Queues

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WhatsApp Business

Read and respond to WhatsApp messages from Freshworks CRM.

$49 per month

Free on Pro and Enterprise plans for first number

Available across Clouds

Pro and Enterprise plans

Call to Chat routing

2 Factor Authentication

Click Ads to WhatsApp

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Workflows

Automate repetitive tasks like updating records, sending emails, creating invoices, and more.

Ten Workflows per month at $10

Available on Customer-for-Life Cloud and Sales Cloud

Growth, Pro, and Enterprise plans

Update records

Send emails

Assign records

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Explore an individual CRM cloud

For teams who need just sales or marketing

Sales Cloud
Marketing Cloud

Growth

For small sales teams who want to accelerate growth

$29

/user/month, billed annually

$35

/user/month, billed monthly

Includes

Contact & Account Management Maintain records and manage them using filters and custom views
Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
Classic Forms Create forms for your website, and add contacts to the CRM when visitors fill these forms
Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
Built-in Phone & Email Connect with contacts using email and phone from within the CRM
Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior
Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
Freshdesk Integration Set up the Freshdesk integration to create, view, and respond to tickets within the CRM
Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM
Mobile App Access Freshworks CRM on your mobile device

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ProPOPULAR

For sales teams who want to increase efficiency and performance

$59

/user/month, billed annually

$69

/user/month, billed monthly

Everything in Growth, plus

Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more. Freddy
Answer Bot Use the chatbot to send default answers to common questions Freddy
WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
Smart Forms Create forms for your website, and add contacts to the CRM when visitors fill these forms
Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold Freddy
Product Catalog Create products across categories, add them to deals, set prices in different currencies
50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
Sales Teams Collaborate faster with users for actions like sharing reports, creating meetings, and assigning sales goals
Territory Management Create territories based on regions, business unit or even industry type
Sales Goals Add goals for your team based on deal value and number of won deals
Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

View details

Hide details

Enterprise

For large businesses that need advanced customizations

$99

/user/month, billed annually

$119

/user/month, billed monthly

Everything in Pro, plus

Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
Website & In-app Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
Custom Sales Activities Create sales activities that are specific to your business, like business lunches
10 Custom Modules Add up to 10 modules specific to your business
Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
Advanced Metrics Work on top of default reports to create custom, business-specific reports
Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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Growth

For small marketing teams who want to build and grow an audience

$19

/month, billed annually

$25

/month, billed monthly

Includes

500 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior Freddy
Web Forms & Website Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
Basic Webhooks Webhooks are used in journeys to pass information from Freshworks CRM to another web app
Lists & Segments
1 Custom Domain Create separate domains for different departments, products and sub-orgs
Drag-and-drop Journey Builder
5 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
5 published Landing Pages Build customised landing pages and optimise it for search engines
Custom Reports & Dashboard Work on top of default reports and dashboards to create business-specific reports and dashboards
Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM

View details

Hide details

ProPOPULAR

For marketing teams who need to scale and personalize campaigns

$59

/month, billed annually

$69

/month, billed monthly

Everything in Growth, plus

500 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Lead Gen Bot Set up conversational bots to book meetings, qualify visitors, and more. Freddy
Answer Bot Use the chatbot to send default answers to common questions Freddy
WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
Behavioral Segmentation Segment contacts based on custom events like cart abandonment
Advanced Webhooks Webhooks are used in journeys to pass information from Freshworks CRM to another web app
Offline Events Bring all the data from your offline events into the CRM
10 Custom Domains Create separate domains for different departments, products and sub-orgs
Marketing Reply Tracking Monitor replies to your email campaigns, get replies within the campaign sender's inbox
20 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
10 published Landing Pages Build customised landing pages and optimise it for search engines

View details

Hide details

Enterprise

For large businesses that run more campaigns and need advanced metrics

$99

/month, billed annually

$119

/month, billed monthly

Everything in Pro, plus

500 Marketing Contacts These are contacts you engage with through marketing campaigns (and not just store in the CRM)
Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
100 Active Marketing Journeys Journeys are a series of steps you can automate to acquire, engage, and retain customers
Marketing Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
Advanced Metrics Work on top of default reports to create custom, business-specific reports
Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us
25 published Landing Pages Build customised landing pages and optimise it for search engines

View details

Hide details

Align sales and marketing with Freshworks CRM

Customer-for-Life Cloud

Growth

ProPOPULAR

Enterprise

Supercharge your CRM with add-ons

Marketing Contacts

Configure, Price, Quote (Beta)

Conversion Rate Optimization

Dedicated IP Address

Phone Credits

WhatsApp Business

Workflows

Compare plans across clouds

See detailed comparison

Explore an individual CRM cloud

Growth

ProPOPULAR

Enterprise

Growth

ProPOPULAR

Enterprise

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