Freshworks CRM Pricing Comparison

Features

Customer-for-Life Cloud

GROWTH

$29

/user/month

billed annually

PRO

$69

/user/month

billed annually

ENTERPRISE

$125

/user/month

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Active Contacts	1,000	3,000	5,000
Contact Management
Account Management
Contact Lifecycle Stages	10	10	10
Marketing Lists
Basic Segmentation
Activity Timeline
Behavioral Segmentation
Offline Events
Auto Profile Enrichment

SALES AND MARKETING ACTIVITIES
Tasks, Appointments, and Notes
Custom Sales Activities

CRM CUSTOMIZATION
Workflows	20	50	100
Time-based Workflows
Rename Modules
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals		50 per module	100 per module
Product Catalog
Custom Modules			10 custom modules

EMAIL MARKETING CAMPAIGNS
Marketing Email Templates	20	100	500
Marketing Email Limits	3x	5x	10x
Marketing Subscription Center	5	25	50
Marketing Reply Tracking
Marketing Transactional Emails

MARKETING EMAIL DELIVERABILITY
Custom Domains for Marketing Emails	1	10	25

MARKETING JOURNEY BUILDER
Webhooks	Basic	Advanced	Advanced
Active Marketing Journeys	5	20	100
Live Tracking

SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Multiple Sales Pipelines	10	10
Sales Goals
Sales Forecasting
Deal Teams

DATA ADMINISTRATION
Data Import and Export
Data Storage	2 GB	10 GB	20 GB
File Storage	2 GB per user	5 GB per user	10 GB per user
Migration from other CRMs

SALES EMAILS
Two-way Email Sync
Individual Email Limit (per user)	200/day	500/day	1,000/day
Sales Sequences (per user)	5	10	25
Sales Seqeuences Email Limit (per user)	500/day	1,000/day	2,000/day
Personalized Bulk Emails (per user)	250/day	1,000/day	5,000/day
Team Inbox

PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)

CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns

OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration

FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
Deal Insights
Out-of-office Detection
Forecasting Insights

WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking

DATA SECURITY AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Sales Teams	50	100
Custom Roles	50	100
Territory Management
Field-level Permissions
Audit Logs

REPORTS AND DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics

INTEGRATIONS
API Access	1000/account/hr	2000/account/hr	5000/account/hr
Freshworks Marketplace

SUPPORT
24x5 Support
Dedicated Account Manager

MOBILE
Mobile App for Android and iOS
Contact, Account, and Deal Management
Automatic Call Logging
Check-in
Voice Notes
Book Uber
Google Maps
Offline

Features Sales Cloud

GROWTH

$29

/user/month

billed annually

PRO

$59

/user/month

billed annually

ENTERPRISE

$99

/user/month

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Contact Management
Account Management
Contact Lifecycle Stages	10	10	10
Activity Timeline
Offline Events
Auto Profile Enrichment

SALES AND MARKETING ACTIVITIES
Tasks, Appointments, and Notes
Custom Sales Activities

CRM CUSTOMIZATION
Workflows	20	50	100
Time-based Workflows
Rename Modules
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals		50 per module	100 per module
Product Catalog
Custom Modules			10 custom modules

SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Multiple Sales Pipelines	10	10
Sales Goals
Sales Forecasting
Deal Teams

DATA ADMINISTRATION
Data Import and Export
Data Storage	2 GB	10 GB	20 GB
File Storage	2 GB/user	5 GB/user	10 GB/user
Migration from other CRMs

SALES EMAILS
Two-way Email Sync
Individual Email Limit (per user)	200/day	500/day	1,000/day
Sales Sequences (per user)	5	10	25
Sales Sequences Email Limit (per user)	500/day	1,000/day	2,000/day
Personalized Bulk Emails (per user)	250/day	1,000/day	5,000/day
Team Inbox

PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)

CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns

OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration

FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
Deal Insights
Out-of-office Detection
Forecasting Insights

WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking

DATA, SECURITY, AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Sales Teams	50	100
Custom Roles	50	100
Territory Management
Field-level Permissions
Audit Logs

REPORTS & DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics

INTEGRATIONS
API Access	1000/account/hr	2000/account/hr	5000/account/hr
Freshworks Marketplace

SUPPORT
24x5 Support
Dedicated Account Manager

MOBILE APP
Mobile App for Android and iOS
Contact, Account, and Deal Management
Automatic Call Logging
Check-in
Voice Notes
Book Uber
Google Maps
Offline

Features Marketing Cloud

GROWTH

$19

/month/

billed annually

PRO

$59

/month/

billed annually

ENTERPRISE

$99

/month/

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Active Contacts	500	500	500
Contact Management
Account Management
Contact Lifecycle Stages	10	10	10
Marketing Lists
Basic Segmentation
Activity Timeline
Behavioral Segmentation
Offline Events
Auto Profile Enrichment

CRM CUSTOMIZATION
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)

EMAIL MARKETING CAMPAIGNS
Marketing Email Templates	20	100	500
Marketing Email Limits	3x	5x	10x
Marketing Subscription Center	5	25	50
Marketing Reply Tracking
Marketing Transactional Emails

MARKETING EMAIL DELIVERABILITY
Custom Domains for Marketing Emails	1	10	25

MARKETING JOURNEY BUILDER
Webhooks	Basic	Advanced	Advanced
Active Marketing Journeys	5	20	100
Live Tracking

DATA ADMINISTRATION
Data Import & Export
Data Storage	2 GB	10 GB	20 GB

CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns

OTHER MESSAGING CHANNELS
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration

FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot

WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking

DATA SECURITY AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Custom Roles	50	100
Field-level Permissions

REPORTS AND DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics

INTEGRATIONS
API Access	1000/account/hour	2000/account/hour	5000/account/hour
Marketplace

SUPPORT
24x5 Support
Dedicated Account Manager

Which pricing plan is right for you?

Features

$29

€29

R499

£25

₹2,099

A$39

$69

€69

R1179

£55

₹5,099

A$99

$125

€125

R2,129

£99

₹9,199

A$179

Features Sales Cloud

$29

€29

R499

£25

₹2,099

A$39

$59

€59

R999

£45

₹4,299

A$85

$99

€99

R1,699

£79

₹7,299

A$139

Features Marketing Cloud

$19

€19

R325

£15

₹1,399

A$29

$59

€59

R999

£45

₹4,299

A$85

$99

€99

R1,699

£79

₹7,299

A$139