Features 

Customer-for-Life Cloud

GROWTH

$29

/user/month

billed annually

GROWTH

€29

/user/month

billed annually

GROWTH

R499

/user/month

billed annually

GROWTH

£25

/user/month

billed annually

GROWTH

₹2,099

/user/month

billed annually

GROWTH

A$39

/user/month

billed annually

PRO

$69

/user/month

billed annually

PRO

€69

/user/month

billed annually

PRO

R1179

/user/month

billed annually

PRO

£55

/user/month

billed annually

PRO

₹5,099

/user/month

billed annually

PRO

A$99

/user/month

billed annually

ENTERPRISE

$125

/user/month

billed annually

ENTERPRISE

€125

/user/month

billed annually

ENTERPRISE

R2,129

/user/month

billed annually

ENTERPRISE

£99

/user/month

billed annually

ENTERPRISE

₹9,199

/user/month

billed annually

ENTERPRISE

A$179

/user/month

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Active Contacts
1,000
3,000
5,000
Contact Management
Account Management
Contact Lifecycle Stages
10
10
10
Marketing Lists
Basic Segmentation
Activity Timeline
Behavioral Segmentation
Offline Events
Auto Profile Enrichment
SALES AND MARKETING ACTIVITIES
Tasks, Appointments, and Notes
Custom Sales Activities
CRM CUSTOMIZATION
Workflows
20
50
100
Time-based Workflows
Rename Modules
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals
50 per module
100 per module
Product Catalog
Custom Modules
10 custom modules
EMAIL MARKETING CAMPAIGNS
Marketing Email Templates
20
100
500
Marketing Email Limits
3x
5x
10x
Marketing Subscription Center
5
25
50
Marketing Reply Tracking
Marketing Transactional Emails
MARKETING EMAIL DELIVERABILITY
Custom Domains for Marketing Emails
1
10
25
MARKETING JOURNEY BUILDER
Webhooks
Basic
Advanced
Advanced
Active Marketing Journeys
5
20
100
Live Tracking
SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Multiple Sales Pipelines
10
10
Sales Goals
Sales Forecasting
Deal Teams
DATA ADMINISTRATION
Data Import and Export
Data Storage
2 GB
10 GB
20 GB
File Storage
2 GB per user
5 GB per user
10 GB per user
Migration from other CRMs
SALES EMAILS
Two-way Email Sync
Individual Email Limit (per user) 
200/day
500/day
1,000/day
Sales Sequences (per user)
5
10
25
Sales Seqeuences Email Limit (per user)
500/day
1,000/day
2,000/day
Personalized Bulk Emails (per user)
250/day
1,000/day
5,000/day
Team Inbox
PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)
CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration
FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
Deal Insights
Out-of-office Detection
Forecasting Insights
WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking
DATA SECURITY AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Sales Teams
50
100
Custom Roles
50
100
Territory Management
Field-level Permissions
Audit Logs
REPORTS AND DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics
INTEGRATIONS
API Access
1000/account/hr
2000/account/hr
5000/account/hr
Freshworks Marketplace
SUPPORT
24x5 Support
Dedicated Account Manager
MOBILE
Mobile App for Android and iOS
Contact, Account, and Deal Management
Automatic Call Logging
Check-in
Voice Notes
Book Uber
Google Maps
Offline

Features Sales Cloud

GROWTH

$29

/user/month

billed annually

GROWTH

€29

/user/month

billed annually

GROWTH

R499

/user/month

billed annually

GROWTH

£25

/user/month

billed annually

GROWTH

₹2,099

/user/month

billed annually

GROWTH

A$39

/user/month

billed annually

PRO

$59

/user/month

billed annually

PRO

€59

/user/month

billed annually

PRO

R999

/user/month

billed annually

PRO

£45

/user/month

billed annually

PRO

₹4,299

/user/month

billed annually

PRO

A$85

/user/month

billed annually

ENTERPRISE

$99

/user/month

billed annually

ENTERPRISE

€99

/user/month

billed annually

ENTERPRISE

R1,699

/user/month

billed annually

ENTERPRISE

£79

/user/month

billed annually

ENTERPRISE

₹7,299

/user/month

billed annually

ENTERPRISE

A$139

/user/month

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Contact Management
Account Management
Contact Lifecycle Stages
10
10
10
Activity Timeline
Offline Events
Auto Profile Enrichment
SALES AND MARKETING ACTIVITIES
Tasks, Appointments, and Notes
Custom Sales Activities
CRM CUSTOMIZATION
Workflows
20
50
100
Time-based Workflows
Rename Modules
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals
50 per module
100 per module
Product Catalog
Custom Modules
10 custom modules
SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Multiple Sales Pipelines
10
10
Sales Goals
Sales Forecasting
Deal Teams
DATA ADMINISTRATION
Data Import and Export
Data Storage
2 GB
10 GB
20 GB
File Storage
2 GB/user
5 GB/user
10 GB/user
Migration from other CRMs
SALES EMAILS
Two-way Email Sync
Individual Email Limit (per user)
200/day
500/day
1,000/day
Sales Sequences (per user)
5
10
25
Sales Sequences Email Limit (per user)
500/day
1,000/day
2,000/day
Personalized Bulk Emails (per user)
250/day
1,000/day
5,000/day
Team Inbox
PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)
CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration
FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
Deal Insights
Out-of-office Detection
Forecasting Insights
WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking
DATA, SECURITY, AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Sales Teams
50
100
Custom Roles
50
100
Territory Management
Field-level Permissions
Audit Logs
REPORTS & DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics
INTEGRATIONS
API Access
1000/account/hr
2000/account/hr
5000/account/hr
Freshworks Marketplace
SUPPORT
24x5 Support
Dedicated Account Manager
MOBILE APP
Mobile App for Android and iOS
Contact, Account, and Deal Management
Automatic Call Logging
Check-in
Voice Notes
Book Uber
Google Maps
Offline 

Features Marketing Cloud

GROWTH

$19

/month/

billed annually

GROWTH

€19

/month/

billed annually

GROWTH

R325

/month/

billed annually

GROWTH

£15

/month/

billed annually

GROWTH

₹1,399

/month/

billed annually

GROWTH

A$29

/month/

billed annually

PRO

$59

/month/

billed annually

PRO

€59

/month/

billed annually

PRO

R999

/month/

billed annually

PRO

£45

/month/

billed annually

PRO

₹4,299

/month/

billed annually

PRO

A$85

/month/

billed annually

ENTERPRISE

$99

/month/

billed annually

ENTERPRISE

€99

/month/

billed annually

ENTERPRISE

R1,699

/month/

billed annually

ENTERPRISE

£79

/month/

billed annually

ENTERPRISE

₹7,299

/month/

billed annually

ENTERPRISE

A$139

/month/

billed annually

CONTACT AND ACCOUNT MANAGEMENT
Active Contacts
500
500
500
Contact Management
Account Management
Contact Lifecycle Stages
10
10
10
Marketing Lists
Basic Segmentation
Activity Timeline
Behavioral Segmentation
Offline Events
Auto Profile Enrichment
CRM CUSTOMIZATION
Custom Fields: Basic Limits
Custom Fields: Advanced (Formula Fields, Lookup Fields)
EMAIL MARKETING CAMPAIGNS
Marketing Email Templates
20
100
500
Marketing Email Limits
3x
5x
10x
Marketing Subscription Center
5
25
50
Marketing Reply Tracking
Marketing Transactional Emails
MARKETING EMAIL DELIVERABILITY
Custom Domains for Marketing Emails
1
10
25
MARKETING JOURNEY BUILDER
Webhooks
Basic
Advanced
Advanced
Active Marketing Journeys
5
20
100
Live Tracking
DATA ADMINISTRATION
Data Import & Export
Data Storage
2 GB
10 GB
20 GB
CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
OTHER MESSAGING CHANNELS
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration
FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking
DATA SECURITY AND GOVERNANCE
US, EU, IN, ANZ Data Centers
Record Scope
Role-based Access
Custom Roles
50
100
Field-level Permissions
REPORTS AND DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics
INTEGRATIONS
API Access
1000/account/hour
2000/account/hour
5000/account/hour
Marketplace
SUPPORT
24x5 Support
Dedicated Account Manager