Features 

FRESHSALES

FREE

$0

/user/month

billed annually

$0

/user/month

billed monthly

FREE

€0

/user/month

billed annually

€0

/user/month

billed monthly

FREE

£0

/user/month

billed annually

£0

/user/month

billed monthly

FREE

₹0

/user/month

billed annually
₹0

/user/month

billed monthly

FREE

A$0

/user/month

billed annually

A$0

/user/month

billed monthly

GROWTH

$15

/user/month

billed annually

$18

/user/month

billed monthly

GROWTH

€15

/user/month

billed annually

€18

/user/month

billed monthly

GROWTH

£12

/user/month

billed annually

£15

/user/month

billed monthly

GROWTH

₹999

/user/month

billed annually

₹1,199

/user/month

billed monthly

GROWTH

A$25

/user/month

billed annually

A$30

/user/month

billed monthly

PRO

$39

/user/month

billed annually

$47

/user/month

billed monthly

PRO

€39

/user/month

billed annually

€47

/user/month

billed monthly

PRO

£29

/user/month

billed annually

£35

/user/month

billed monthly

PRO

₹2,799

/user/month

billed annually

₹3,399

/user/month

billed monthly

PRO

A$55

/user/month

billed annually

A$66

/user/month

billed monthly

ENTERPRISE

$69

/user/month

billed annually

$83

/user/month

billed monthly

ENTERPRISE

€69

/user/month

billed annually

€83

/user/month

billed monthly

ENTERPRISE

£55

/user/month

billed annually

£66

/user/month

billed monthly

ENTERPRISE

₹4,999

/user/month

billed annually

₹5,999

/user/month

billed monthly

ENTERPRISE

A$99

/user/month

billed annually

A$119

/user/month

billed monthly

CONTACT AND ACCOUNT MANAGEMENT
Contact Management
Account Management
Contact Lifecycle Stages
Activity Timeline
Offline Events
Auto Profile Enrichment
SALES ACTIVITIES
Tasks, Appointments, and Notes
Custom Sales Activities
Activity Home Dashboard
Sales and Marketing Home Dashboard
CRM CUSTOMIZATION
Rename Modules
Custom Fields: Basic Limits
Profile avatar for Contact/Account
Record Tags
Product Catalog
Workflows
20
50
100
Time-based Workflows
Custom Fields: Advanced (Formula Fields, Lookup Fields)
Auto-assignment rules for Contacts, Accounts, Deals
50 per module
100 per module
Custom Modules
10 custom modules
Email Template Tags
Advanced CRM Customization
SALES PIPELINE MANAGEMENT
Deal Management
Visual Sales Pipelines
Collaboration with Slack
Rotten Deals
Multiple Sales Pipelines
10
10
Sales Goals
Sales Forecasting
Deal Teams
Sales Teams
Limit 50
Limit 100
DATA ADMINISTRATION
Data Import and Export
Migration from other CRMs
File Storage
2 GB per user
5 GB per user
100 GB per user
Recycle Bin
SALES EMAILS
Two-way Email Sync
Sales Sequences (per user)
5
10
25
Sales Seqeuences Email Limit (per user)
500/day
1,000/day
2,000/day
Personalized Bulk Emails (per user)
250/day
1,000/day
5,000/day
Team Inbox
PHONE
Built-in Phone
Buy Local and Toll-free Numbers
Inbound Caller ID
Call Masking
Call Recording
Voicemails and Voicemail Drop
Basic Call Queues
Advanced Call Queues
Bring Your Own Carrier (BYOC)
Conference Calling
Holiday Routing
Call Recording Opt-in and Opt-out
Queue Callback (Virtual Hold)
Warm Transfer
CHAT
Chat Widget
Topics
Mobile SDKs
Chat Assignment Rules
Canned Response
Private Notes
FAQs
Chat Auto-resolve Rules
IntelliAssign
Chat Campaigns
OTHER MESSAGING CHANNELS
SMS Integration
Facebook Messenger Integration
WhatsApp Integration
Apple Business Chat Integration
FREDDY AI INSIGHTS
Predictive Contact Scoring
Lead Gen Bot
Smart Matches (Deduplication)
Answer Bot
Deal Insights
Out-of-office Detection
Forecasting Insights
WEBSITE INTEGRATION
Classic Forms
Smart Forms
Website Tracking
DATA SECURITY AND GOVERNANCE
Record Scope
Role-based Access
US, EU, IN, ANZ Data Centers
Custom Roles
50
100
Territory Management
Field-level Permissions
Audit Logs
REPORTS AND DASHBOARDS
Default Reports
Custom Reports
Advanced Metrics
INTEGRATIONS
API Access
1000/account/hr
2000/account/hr
5000/account/hr
Freshworks Marketplace
SUPPORT
24x5 Support
Dedicated Account Manager
MOBILE
Mobile App for Android and iOS
Contact, Account, and Deal Management
Voice Notes
Book Uber
Google Maps
Caller ID
Check-in
Automatic Call Logging
Documents
Offline
ADD-ONS
Workflows
$5
$5
$5
Phone Credits
Starts from $25
Starts from $25
Starts from $25