Free

For startups that want powerful email marketing combined with contact management

 

$0

/month, with 100 marketing contacts billed annually

$0

/month, with 100 marketing contacts billed monthly

 

0

/month, with 100 marketing contacts billed annually

€0

/month, with 100 marketing contacts billed monthly

 

£0

/month, with 100 marketing contacts billed annually

£0

/month, with 100 marketing contacts billed monthly

 

0

/month, with 100 marketing contacts billed annually

₹0

/month, with 100 marketing contacts billed monthly

 

A$0

/month, with 100 marketing contacts billed annually

A$0

/month, with 100 marketing contacts billed monthly

Includes

  • Contact & Account Management
  • Contact Lifecycle Stages
  • Website Tracking & Built-in Chat
  • Shopify Integration Connect your Freshmarketer account with Shopify and grow your store with multichannel engagement Shopify
  • Additional 10,000 Marketing Contacts Set up the Shopify integration and receive free 10,000 marketing contacts Shopify
  • Email Marketing Campaigns
  • 24x5 Support

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Growth

For growing businesses that need to measure, analyze, and understand every customer interaction

Starts at

$19

/month, with 2,000 marketing contacts billed annually

$23

/month, with 2,000 marketing contacts billed monthly

Starts at

19

/month, with 2,000 marketing contacts billed annually

€23

/month, with 2,000 marketing contacts billed monthly

Starts at

£15

/month, with 2,000 marketing contacts billed annually

£20

/month, with 2,000 marketing contacts billed monthly

Starts at

A$29

/month, with 2,000 marketing contacts billed annually

A$35

/month, with 2,000 marketing contacts billed monthly

Starts at

1,299

/month, with 2,000 marketing contacts billed annually

₹1,599

/month, with 2,000 marketing contacts billed monthly

Everything in Free, plus

  • Drag-and-drop Journey Builder
  • Multichannel Engagement-Chatbots, SMS & WhatsApp Send personalized campaigns across channels-Chatbots, SMS, & WhatsApp
  • Custom Playbooks Pre-built for Shopify businesses to launch campaigns within minutes Shopify
  • Additional 10,000 Marketing Contacts Set up the Shopify integration and receive free 10,000 marketing contacts Shopify
  • Performance Report Shopify
  • Up to 2,000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot
  • Industry Playbooks Playbooks customized based on industry for businesses to launch campaigns within minutes
  • Custom Reports & Dashboards Work on top of default reports and dashboard to create business-specific reports and dashboards

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ProPOPULAR

For advanced businesses that need seamless multichannel marketing with personalization

Starts at

$149

/month, with 5,000 marketing contacts billed annually

$179

/month, with 5,000 marketing contacts billed monthly

Starts at

149

/month, with 5,000 marketing contacts billed annually

€179

/month, with 5,000 marketing contacts billed monthly

Starts at

£119

/month, with 5,000 marketing contacts billed annually

£143

/month, with 5,000 marketing contacts billed monthly

Starts at

10,499

/month, with 5,000 marketing contacts billed annually

₹12,599

/month, with 5,000 marketing contacts billed monthly

Starts at

A$199

/month, with 5,000 marketing contacts billed annually

A$239

/month, with 5,000 marketing contacts billed monthly

Everything in Growth, plus

  • Advanced Webhooks Webhooks are using in journeys to pass information from Freshmarketer to another web app
  • Offline Events Bring all the date from your offline events into the system
  • Segmentation based on Shopify events Segment contacts based on custom events from Shopify like cart abandonment Shopify
  • Additional 10,000 Marketing Contacts Set up the Shopify integration and receive free 10,000 marketing contacts Shopify
  • Behavioral Targeting Segment contacts based on custom events like cart abandonment
  • Up to 3,000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot
  • Custom Roles Bring all the data from your offline events into the CRM

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Enterprise

For businesses that require governance, customization, and advanced metrics

Starts at

$299

/month, with 10,000 marketing contacts billed annually

$359

/month, with 10,000 marketing contacts billed monthly

Starts at

299

/month, with 10,000 marketing contacts billed annually

€359

/month, with 10,000 marketing contacts billed monthly

Starts at

£239

/month, with 10,000 marketing contacts billed annually

£287

/month, with 10,000 marketing contacts billed monthly

Starts at

A$399

/month, with 10,000 marketing contacts billed annually

A$479

/month, with 10,000 marketing contacts billed monthly

Starts at

20,999

/month, with 10,000 marketing contacts billed annually

₹25,199

/month, with 10,000 marketing contacts billed monthly

Everything in Pro, plus

  • Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
  • Field-level Permissions Decide the fields every user can access for contacts, accounts, and deals
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us
  • Additional 10,000 Marketing Contacts Set up the Shopify integration and receive free 10,000 marketing contacts Shopify
  • Up to 5,000 Bot Sessions/Month A bot session is any unique interaction between an end-user and a bot
  • Advanced Metrics Get handy metrics (like won deals, emails delivered) and apply them directly in custom reports

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All prices are exclusive of applicable taxes

Can't decide which plan is right for you?

VIEW OUR COMPLETE FEATURE COMPARISON

Supercharge Freshmarketer with add-ons

Marketing Contacts

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

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Conversion Rate Optimization

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Available on Growth, Pro, and Enterprise plans

Heatmaps A data representation of your website visitor’s clicks, scrolls, and taps, that help analyze their behavior and gain insights.

Session Replay A video-like replica of your visitors’ actions on your web pages(scrolls, idle time, rage clicks, and more)

A/B Testing A platform to optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Split URL Testing Optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Personalization Optimize your website for better conversions by designing experiences personalized to audience’s behavior/characteristics.

Funnel Analysis Helps identify drop-offs in the many paths towards conversions on your website.

Form Analytics Analyzes the different forms on your website and gives detailed insights like hesitation time, blank rate, etc., and helps you optimize for conversions.

Polls & Feedback Helps engage with your website visitors by triggering poll messages at the right time.

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Additional Bot Sessions

Purchase additional bot sessions to automate chat flows.

$75 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

€75 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

£55 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

₹5,400 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

A$110 for 1,000 bot sessions/month

Available on Growth, Pro, and Enterprise plans

Rich input options Leverage additional input formats like Alphanumeric input, Articles, Button, Carousel, Date, File & image, and more to help customers get queries resolved faster.

Advanced decision trees Create complex flows based on customer input with AND-OR and else-if operators.

Multichannel integration Set up custom chat flows to provide customer support across multiple channels like WhatsApp, SMS, Apple Business Chat, Facebook Messenger, and more.

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Messaging Agent

Get access to the Agent Inbox to manage chat conversations across channels—Chatbots, SMS, & WhatsApp—in one place

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Frequently Asked Questions

How does the 21-day free trial work?

When you sign up, you instantly get access to the fully-loaded CRM for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Is my data safe?

At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

What types of payment do you accept?

1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency). 2. We accept check payments in USD currency and this applies only for US and Canada customers.

What is a bot session?

A bot session is any unique interaction between an end-user and a bot. On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

How can I buy additional bot sessions? What’s the validity of the sessions?

You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $75 for 1,000 sessions. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

Have any other questions?

If you have questions about Freshmarketer or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.