Freshcaller pricing

Elevate care with fast and easy conversations

Products

Freshcaller

Free

For getting started

$0

/agent/month + pay/min, billed annually

Start trial
  • No FREE minutes

  • Buy Local Numbers

  • Buy Toll-free Numbers

  • Inbound Caller ID

  • Desktop Notifications

  • Call Notes

  • Custom Greetings

  • Call Metrics

  • Conversation Properties

  • Inbox

Growth

For fast growth

$15

/agent/month + pay/min, billed annually

Start trial

Everything in Free and

  • Up to 2000 incoming minutes/month FREE

  • Number Porting

  • Basic Call Queues

  • Wait Queues

  • Voicemail

  • Warm Transfer

  • Cold Transfer

  • Call Recording

  • Pre-built Reports

  • Parallel Calling

  • Queue Transfer

Pro

For high performance

$39

/agent/month + pay/min, billed annually

Start trial

Everything in Growth and

  • Up to 3000 incoming minutes/month FREE

  • Holiday Routing

  • Advanced Call Metrics

  • Call Barging

  • Call Center Agent Statuses

  • Call Recording Opt-out

  • Agent Availability Report

  • Queue Callback (Virtual Hold)

  • Routing Automation

  • Call Lifecycle

  • Call Monitoring

  • Pause Recordings

  • IVR (Phone Trees)

  • Custom Reports

  • Call Conferencing

  • Bring Your Own Carrier

  • SIP Connections

  • Agent Extensions

  • Smart Escalations

Enterprise

For enterprise-grade support

$69

/agent/month + pay/min, billed annually

Start trial

Everything in Pro and

  • Up to 5000 incoming minutes/month FREE

  • Speech Enabled IVR (Phone Trees) FREDDY

  • Abandoned Call Metrics

  • Service Level Monitoring

Day Passes

Add extra agents to your account for a day

Frequently asked questions

How does the 14-day free trial work?

After you sign up, you can access all the features in the Freshcaller Enterprise Plan for 14 days. We want to make sure that you are completely satisfied with Freshcaller before you buy the product.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshcaller account to change your subscription details.

How safe is my data?

We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.

Do you have any cancellation fees?

No. Freshcaller is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

Any other pricing related queries

Do write to us at hello@freshcaller.com and we will get back to you at the earliest.

What is a Freshbot session?

A Freshbot session is any unique interaction between an end-user and a bot:

- On email, every email response is counted as 1 bot session

- On voice, every voice bot response is counted as 1 bot session

- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session

- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

How can I buy additional Freshbots sessions? What’s the validity

You can purchase an unlimited number of Freshbots session packs. Extra packs are priced at $100 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your Freshbots sessions will also expire quarterly.

What is Freddy AI?

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To know more about Freddy, click here