Important note

Increase agent productivity by using all the features with a small additional charge

• You can make and receive calls in Freshdesk Contact Center by purchasing phone numbers and call credits.
• Call recording charges of USD 0.003/min are applicable when you choose to record your calls.
• A charge of USD 0.005/min when supervisors and administrators choose to monitor/barge phone calls.
•  A charge of USD 0.005/min when agents add other team members on conference calls.
• An additional charge of USD 0.005/min is applicable when agents choose to attend calls on their SIP.
• An additional charge of USD 0.004/min is applicable when you choose to transcribe your voicemails.
• Once you exhaust your free local incoming minutes for calls attended on browser, a flat rate of USD 0.013/min will apply. Learn more about free incoming calls here.
• Billing will be rounded off to the next minute. For example, if a call lasts 2min 45sec it will be billed for 3 minutes. All prices are exclusive of applicable taxes.