Notes

1) Call Recording charges of $0.003/min are applicable when you choose to record your calls

2) A charge of $0.005/min when supervisors and administrators choose to monitor/barge phone calls

3) A charge of $0.005/min when agents add other team members on conference calls

4) An additional charge of $0.005/min is applicable when agents choose to attend calls on their SIP phones.

5) An additional charge of $0.004/min is applicable when you choose to transcribe your voicemails.