Freshdesk Contact Center - Your contact center on the cloud

Over 50000+ customers rely on us to delight their customers

No missed calls, lower wait times, and always available support

Freshdesk Contact Center (formerly Freshcaller) is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.

Intuitive and scalable

From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks.

Conversations made easy

Delight your customers with fast answers by using advanced voice AI capabilities.

Effortless performance

Get a complete view of your contact center performance and optimize operations easily.

Two-way conversations sit at the heart of any relationship

Have personalized voice interactions through high-quality and secure calls.

 

INTUITIVE AND SCALABLE

Set up your contact center in just a few hours

Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.

 

 

 

REMOTE-READY

Develop a remote-ready workforce

Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.

 

 

 

EFFORTLESS PERFORMANCE

Know your customers better 

Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.

 

 

 

SMART CONTACT CENTER

Reduce your agent’s workload 

Lighten your agents' workload by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.

 

 

 

OMNICHANNEL SERVICE

Continue the conversation on any channel

Freshdesk Contact Center is a part of the Freshdesk Omnichannel - a leader in effortless conversations. Make calls within Freshdesk and convert a call to a ticket with a single click. Continue the conversation across any channel, with every customer.

 

 

Accelerate customer experience innovation  - with NEO

Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.

 

Connect all your tools and data

Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today

 

 

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