Search based on name or phone number and instantly pull all your phone information.
Automate actions for every number so calls from IVR are routed to specific call queues, agent groups, and more.
Get real-time visibility into call queues, ongoing conversations, and agent availability information.
View call logs and call recordings with detailed call metrics to identify how your call center performance.
View past customer conversations and dynamically search for call notes to get additional context.
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set-up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”