Phone System & Call Center Software

Why Freshcaller?

Key Phone System Capabilities

Reports for call centers and phone teams

Key Phone System Capabilities

Easy Number Management

Port your current numbers or explore our Bring Your Own Carrier options or purchase numbers from 90+ countries inside Freshcaller.

Custom Reporting

Use any of the pre-built reports or build your own phone report. You can also schedule for your reports to be delivered into your inbox.

Advanced Inbound Routing Engine

Every single inbound call scenario handled - whether during business hours or outside working hours including holidays.

Best-in-class Supervisor Controls

You can virtually monitor every conversation, barge into vital ones, keep track of service levels and call queues etc.

Switch to the right phone system for your business

For inbound sales teams

Are your sales superheroes using your current phone options? Or are they just dialling in using their personal mobile connection. Ease of use, low learning curve, coverage on-the-go, and a flexible phone system is what makes Freshcaller a dependable side-kick to your super heroes.

For customer support teams

Deploy the best inbound routing engine complete with IVRs, a multiple round routing engine, and best-in-class on-call capabilities for agents to transfer calls, notes or conference in others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support related conversations.