MONTHLY
Save upto 20%
YEARLY
SPROUT

To get you started

FREE

10 active team membersA team member who has had at least 5 unique sessions inside the product or sent a minimum of 20 messages in one month.
Unlimited contactsSave and access data of all leads and users you chat with.
  

10K MUVA monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, and Freshdesk.
  • Mobile App Android and iOS app for team members to sell and support on the go.
  • Notifications Notify and alert with desktop, email, and push notifications
  • Triggered Messages
  • Integrated FAQs
  • File Attachments & Quick Access
  • Reports
  • Assignment Rules
  • Smart Plugs
  • Business Hours
  • Limited Dashboard
  • Bots
  • In-app Campaigns
  • IntelliAssign
  • Multilingual Support
  • IP Whitelisting

View details

Hide details

BLOSSOM

For all your support needs

$ 19

/active team member
/month, billed yearly monthly A team member who has had 5 unique sessions inside the product or sent a minimum of 20 messages in one month.
Unlimited contactsSave and access data of all leads and users you chat with.

200K MUVA monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, and Freshdesk.
  • Mobile App Android and iOS app for team members to sell and support on the go.
  • Notifications Notify and alert with desktop, email, and push notifications
  • Limited Triggered Messages Trigger up to one campaign per month. Target, engage, and convert visitors.
  • Integrated FAQs Integrate FAQs inside the messenger and reduce the number of support queries.
  • File Attachments & Quick Access Send files, receive them, and create a repository for quick access.
  • Reports Monitor your helpdesk and team member performance.
  • Assignment Rules
  • Smart Plugs Pull information from external apps inside the team inbox to engage and reply with context.
  • Business Hours
  • Limited Dashboard Get a real-time visual summary of conversation trends, speed of response, and CSAT ratings.
  • Bots
  • In-app Campaigns
  • IntelliAssign
  • Multilingual Support
  • IP Whitelisting

View details

Hide details

ESTATE

Best value for large teams

$ 49

/active team member
/month, billed yearly monthly A team member who has had 5 unique sessions inside the product or sent a minimum of 20 messages in one month.
Unlimited contactsSave and access data of all leads and users you chat with.

200K MUVA monthly unique visitor is a visitor who visits your site or opens your app at least once within a 30-day window. $50 for every additional 100K MUV.
  • Priority Inbox Know which visitor or user needs immediate response with a view that sorts messages based on the response time due.
  • Message Channels Categorize conversations into topic-based channels like delivery, pricing, demo etc.
  • Integrations Integrate with Facebook Messenger, Slack, Shopify, Wordpress, Freshdesk, Freshsales, and Clearbit Reveal.
  • Mobile App Android and iOS app for team members to sell and support on the go.
  • Notifications Notify and alert with desktop, email, and push notifications
  • Unlimited Triggered Messages Trigger unlimited campaigns. Target, engage, and convert visitors.
  • Integrated FAQs Integrate FAQs inside the messenger and reduce the number of support queries.
  • File Attachments & Quick Access Send files, receive them, and create a repository for quick access.
  • Reports Monitor your helpdesk and team member performance.
  • Assignment Rules
  • Smart Plugs Pull information from external apps inside the team inbox to engage and reply with context
  • Business Hours
  • Advanced Dashboard Get a real-time visual summary of conversation trends, productivity metrics, and deep dive into any team member's performance.
  • Bots Automate lead capture, validate responses, and auto-upload leads into the CRM.
  • In-app Campaigns Onboard, support, and retain customers inside your app.
  • IntelliAssign Route conversations to team members intelligently based on their skill levels and current chat load.
  • Multilingual Support Support messenger FAQs and message channels in more than 33 languages.
  • IP Whitelisting

View details

Hide details

24 x 7 email support and 24 x 5 phone support included with all plans

Can’t decide which plan is right for you?

See our complete feature comparison

Are you an early stage company?

Starting up can be hard.

And comes with its own challenges - qualified leads, engaged customers, and early evangelists make or break the game. Introducing, one less startup woe for you. Get our most recommended Garden plan in the price of Blossom plan.

Get in Touch
Eligibility Criteria

Frequently Asked Questions

How does the 30-day free trial work?

When you sign up, you instantly get access to our fully-loaded Garden plan for 30 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

What is active member pricing?

No more seats! In Freshchat, you pay for the number of active members in your team. Fair and transparent pricing. An active member is someone who has had at least 5 sessions (30 minutes of inactivity marks the end of a session, i.e., after 30 minutes of inactivity, the current session ends and a new session begins the next time you become active) or sent a minimum of 20 messages in a period of one month.

How do active team members affect billing?

Freshchat automatically detects when team members become active. At the beginning of every month, you will be charged for the number of team members that were active as of the previous month. If a member who was inactive becomes active, you will be charged against that particular member at the end of that billing month.

How do inactive team members affect billing?

Freshchat automatically detects when team members become inactive. When a team member becomes inactive(and if that member was charged against at the beginning of the month), we will deposit credits equal to the cost of that member to your Freshchat account at the end of that billing month.

What if I don't want to pay by card?

We have an offline payment mode available. To avail that, your account must meet the following criteria

  1. Be a paid plan
  2. Must be billed annually
Offline payment mode does not support active team member pricing. Chat with us or email us at support@freshchat.com for more information..

How do credits work?

Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against subsequently generated invoice(s).

What is MUV and how is it tracked?

A monthly unique visitor is an individual user who accesses your site within 30-day window. The unique visitors is determined by a cookie that lasts for a period of 1 year or until users clear their browser cookies for websites.

For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.

For more information, check out our detailed billing guide or email us at support@freshchat.com.