To get you started
For all your support needs
For your support+sales needs
Best value for large teams
24 x 7 email support and 24 x 5 phone support included with all plans
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When you sign up, you instantly get access to our fully-loaded Garden plan for 30 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
No more seats! In Freshchat, you pay for the number of active members in your team. Fair and transparent pricing. An active member is someone who has had at least 5 sessions (30 minutes of inactivity marks the end of a session, i.e., after 30 minutes of inactivity, the current session ends and a new session begins the next time you become active) or sent a minimum of 20 messages in a period of one month.
Freshchat automatically detects when team members become active. At the beginning of every month, you will be charged for the number of team members that were active as of the previous month. If a member who was inactive becomes active, you will be charged against that particular member at the end of that billing month.
Freshchat automatically detects when team members become inactive. When a team member becomes inactive(and if that member was charged against at the beginning of the month), we will deposit credits equal to the cost of that member to your Freshchat account at the end of that billing month.
We have an offline payment mode available. To avail that, your account must meet the following criteria
Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Freshchat. Credits will be used against subsequently generated invoice(s).
A monthly unique visitor is an individual user who accesses your site within 30-day window. The unique visitors is determined by a cookie that lasts for a period of 1 year or until users clear their browser cookies for websites.
For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window. A unique app user is determined as the unique instance of the app installation until the user's app data is cleared or the app is uninstalled.