Bots and messaging for all businesses - Small, Medium, and Enterprise

 

Free

For getting started

$ 0

up to 100 agents, billed annually

$0

up to 100 agents, billed monthly

 0

up to 100 agents, billed annually

€0

up to 100 agents, billed monthly

£ 0

up to 100 agents, billed annually

£0

up to 100 agents, billed monthly

A$ 0

up to 100 agents, billed annually

A$0

up to 100 agents, billed monthly

 0

up to 100 agents, billed annually

₹0

up to 100 agents, billed monthly

  • No FREE sessions
  • Chatbots Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution. Freddy
  • Chatbot Analytics Freddy
  • Inbox Views Pre-defined views to help you stay on top of conversations
  • Topics Conversation threads, like IVR for chat that connects users with the right teams
  • Groups
  • Conversation Labels
  • Bulk Actions Bulk assign chats, resolve, reply and convert to ticket
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account

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Growth

For fast growth

$ 15

/agent/month, billed annually

$18

/agent/month, billed monthly

 15

/agent/month, billed annually

€18

/agent/month, billed monthly

£ 12

/agent/month, billed annually

£15

/agent/month, billed monthly

A$ 25

/agent/month, billed annually

A$30

/agent/month, billed monthly

 999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

Everything in Free and...

  • Up to 2000 bot sessions/month FREE
  • Assignment Rules Auto-assign chats based on pre-defined rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global) Setup working hours and let customers know your team's availability
  • Offline experience Let your users know you're away and prompt them to leave a message
  • Basic Dashboard Real-time visual summary of conversation trends, speed of response, and CSAT
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files Store files frequently shared with customers on Freshchat for quick access
  • Marketplace (App Store) Apps like Hubspot CRM, Salesforce, Pipedrive, Stripe, Freshsales, and more
  • 100K MUV/agent

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ProPopular

For high performance

$ 39

/agent/month, billed annually

$47

/agent/month, billed monthly

 39

/agent/month, billed annually

€47

/agent/month, billed monthly

£ 29

/agent/month, billed annually

£35

/agent/month, billed monthly

A$ 55

/agent/month, billed annually

A$66

/agent/month, billed monthly

 2799

/agent/month, billed annually

₹3399

/agent/month, billed monthly

Everything in Growth and...

  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business Popular
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign Load-balanced auto-assignment based on team member skills
  • Business Hours (by Groups) Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability
  • Co-Browsing Screen sharing with audio - give live demos, troubleshoot issues and more
  • Live Translate Translate messages in real-time and respond in customers language
  • Advanced Dashboard Real-time visual summary of conversations trends, speed of response, CSAT, and team performance
  • Advanced Automations Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App) Popular
  • Team Performance Report
  • Agent Availability Report Track your team’s availability and the duration for which they were online and active
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent

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Enterprise

For enterprise-grade support

$ 69

/agent/month, billed annually

$83

/agent/month, billed monthly

 69

/agent/month, billed annually

€83

/agent/month, billed monthly

£ 55

/agent/month, billed annually

£66

/agent/month, billed monthly

A$ 99

/agent/month, billed annually

A$119

/agent/month, billed monthly

 4999

/agent/month, billed annually

₹5999

/agent/month, billed monthly

Everything in Pro and...

  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

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Leverage ticketing and telephony features with messaging to offer seamless customer support across channels from one place.

Growth Omnichannel

For fast growth

$ 29

/agent/month, billed annually

$35

/agent/month, billed monthly

 29

/agent/month, billed annually

€35

/agent/month, billed monthly

£ 25

/agent/month, billed annually

£30

/agent/month, billed monthly

A$ 45

/agent/month, billed annually

A$54

/agent/month, billed monthly

 1999

/agent/month, billed annually

₹2399

/agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 2000 bot sessions / month FREE FREDDY
  • Up to 2000 incoming minutes/month FREE Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard

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Pro OmnichannelPopular

For high performance

$ 59

/agent/month, billed annually

$71

/agent/month, billed monthly

 59

/agent/month, billed annually

€71

/agent/month, billed monthly

£ 45

/agent/month, billed annually

£56

/agent/month, billed monthly

A$ 85

/agent/month, billed annually

A$102

/agent/month, billed monthly

 4299

/agent/month, billed annually

₹5159

/agent/month, billed monthly

Everything in Pro of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 3000 bot sessions/month FREE Free bot sessions are provided at the account level Freddy
  • Up to 3000 incoming minutes/month FREE Applies to incoming calls attended on browser in US, Canada, EU, UK, ANZ
  • Custom SLA and Business Hours
  • Custom Roles and Permissions Provide or restrict access to agents at granular levels
  • Custom Reporting and Dashboards Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000) Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps

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Enterprise Omnichannel

For enterprise-grade support

$ 99

/agent/month, billed annually

$119

/agent/month, billed monthly

 99

/agent/month, billed annually

€119

/agent/month, billed monthly

£ 75

/agent/month, billed annually

£90

/agent/month, billed monthly

A$ 140

up to 100 agents, billed annually

A$168

up to 100 agents, billed monthly

 7199

/agent/month, billed annually

₹8699

/agent/month, billed monthly

Everything in Enterprise of Freshdesk Support Desk, Messaging and Contact Center and more...

  • Up to 5000 bot sessions/month FREE Free bot sessions are provided at the account level Freddy
  • Up to 5000 incoming minutes/month FREE Applies to incoming calls attended on browser in US, Canada, EU, UK, ANZ
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. FREDDY
  • Email Bot Automatically responds to tickets with relevant solution articles. FREDDY
  • Auto-triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields FREDDY
  • Canned Responses Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
  • Solutions Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
  • Allowed IPs Increase security by allowing certain IP addresses to access your support across channels.
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details.
  • Omnichannel Routing Manage workload for your team across multiple support channels, all in one place
  • Voicebot Train the bot with Q&A sets, and deploy on the phone channel. Beta
  • Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. FREDDY
  • Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu.
  • Service Level Monitoring

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Chatbots consume bot sessions on usage. The free bot sessions provided are at an account level.

Enhance your Freshdesk Messaging (Formerly Freshchat) experience

 

Additional bot sessions

$75 for 1000 bot sessions/month

€75 for 1000 bot sessions/month

£55 for 1000 bot sessions/month

₹5400 for 1000 bot sessions/month

A$110 for 1000 bot sessions/month

Chatbots are available on all plans.

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. For bots on other channels, check FAQs. The validity of sessions purchased aligns with your payment cycle.

Use chatbots with superior API connectors to automate the resolution of issues.

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All prices are exclusive of applicable taxes

24 x 5 email support included with all plans

24 x 5 chat support included with all paid plans

Can’t decide which plan is right for you?  See our complete feature comparison

Frequently Asked Questions

How does the 21-day free trial work?

When you sign up, you instantly get access to our Pro plan for 21 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshdesk Messaging account to modify your subscription details.

What are contacts and how does pricing work for it?

Contacts are leads and users you chat with. With Freshdesk Messaging, get unlimited contacts on any plan — save and access their data without pay anything extra

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.

Do you have any cancellation fees?

No. Freshdesk Messaging is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

What is MUV and how does it work?

MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window.

What does Omnichannel include?

Each agent on Omnichannel has access to all features from Freshdesk Messaging, Contact Center, and Support Desk, to support customers across channels from one place, with all the context and customer information. Omnichannel plans will include the Growth, Pro, and Enterprise plans of Freshdesk Messaging, Contact Center, and Support Desk, with up to 50% discount.

What is Freddy?

Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.

What is a bot session?

A bot session is any unique interaction between an end-user and a bot:

  • On email, every email response is counted as 1 bot session
  • On voice, every voice bot response is counted as 1 bot session
  • On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. 

Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

How can I buy additional bot sessions? What's the validity of a pack?

You can purchase an unlimited number of bot sessions as packs. Extra packs are priced at $75 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your bot sessions will also expire quarterly.

                                                    For more information, check out our detailed billing guide or email us at support@freshchat.com.