Unlock the power of conversational engagement
Attract the right customers, drive revenue, and scale support with a unified marketing and support solution— supercharged with AI.
Make every customer interaction amazing
Personalize experiences across the customer journey to boost customer loyalty and drive more revenue.
Conversational marketing
Personalize customer experiences: Get a unified view of your customer context and build unique promotions on your customers’ favorite channels.
Boost ad ROI: Use Custom Audiences to expand your audience and retarget visitors. And Lead Generation and click-to-WhatsApp ads to drive more conversions.
Send real-time product updates: Alert customers when their favorite products are back in stock or on sale.
Turn visitors into shoppers: Transform browsing into buying with our always-on chatbots.
Conversational commerce
Simplify shopping: Showcase products, answer queries, and enable purchases within WhatsApp.
Enhance order values and conversions: Give guided sales assistance via bots and live agents.
Revive lost sales: Recover abandoned carts, sessions, and searches with automated promotions across email, SMS, and Whatsapp.
Encourage purchases: Help customers buy with confidence with proactive support and instant bot responses to FAQs.
Conversational support
Enhance customer support: Provide your team a unified view of all your offline and online interactions.
Enable agents to work faster: Bot support speeds up service requests, order updates, and answers, empowering agents to focus on more critical requests.
Empower customers: Handle refunds, returns, renewals, and appointments, on their preferred channels.
Manage your online reputation: Convert social media interactions into private conversations for a positive brand presence.
Powerful alone, unstoppable together
Freshmarketer
AI-powered multi-channel marketing automation platform. Gain a 360° view of your customers and create personalized, contextual experiences across their favorite channels. Identify top segments, automate customer journeys and recommendations, and optimize campaign performance with our AI-powered marketing assistant.
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What our customers are saying about us
Flexibility and reliability are key for us to scale at pace while remaining agile. Freshworks’ solutions met our needs in having a future-proof platform to support our customers and agents at all times.
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