Transform your customer service with generative AI

“We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.”

“The incremental cost of reducing wait time from say 1 minute to a few seconds would be very high with any other technology or headcount investment. With Freshworks, Dunzo is able to resolve 48% of queries without human intervention enabling us to save 30% in support costs.”