Freshworks Marketplace

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Slack

Receive timely updates about your prospects and customers within Slack.
Published by Freshworks(about 11 months ago)
Supported for
OverviewInstallation InstructionsPrivacy & Security
- Enable your teams to collaborate effectively from their favorite tools: Slack and Freshworks. - The Freshworks app for Slack can now sync conversations to improve support (Freshchat, CS Suite), sales and marketing (Freshsales Suite) tools. - Get instant notifications in a designated Slack channel for changes in deal info, customer contact info, or when your team needs to collaborate to resolve a customer support issue. - Your team can respond on Slack to effortlessly collaborate with agents handling a prospect or a customer. - Manage time better by eliminating constant switching between multiple tools — get all your updates (deals, contacts, support) inside Slack. - Boost your team productivity and collaboration between teams working with Freshworks products and their teammates on Slack.

App Details

Categories
Agent ProductivityFile Sharing & Collaboration

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Learn all about improving your team’s collaborative powers using Freshworks and Slack: - For your customer support needs, check out: https://crmsupport.freshworks.com/en/support/solutions/articles/50000009269?cloud=freshchat - For your sales and marketing needs, check out: https://crmsupport.freshworks.com/en/support/solutions/articles/50000002649-how-to-integrate-freshworks-crm-with-slack?cloud=freshsales_suite

App Details

Categories
Agent ProductivityFile Sharing & Collaboration

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Details

Categories
Agent ProductivityFile Sharing & Collaboration

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

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