A workspace that makes your agents want to come to work

Customer service can be stressful, whether from home or office. Freshdesk Messaging's Team Inbox makes an agent's workday easier with an intuitive interface loaded with well-thought-out features.

 

 

 

 

 


Multiple channels. One inbox.

Manage and reply to conversations from one workspace,

regardless of the channel - WhatsApp, Apple Business Chat,

Facebook, LINE, website, mobile app, and more.




No alt-tabbing. Just dabbing.

Stop switching between screens to get information about the customer. Team Inbox empowers agents with all the context they need in one place using native and third-party app integrations.

artboard 1 artboard 1

Your team's gonna love this

An agent’s workspace is a big part of their workday. So we’ve built Team Inbox keeping them in mind, packed with features that seem small but make a big difference to their efficiency and productivity.

priorty inbox priorty inbox
private notes manual assignments shared views private notes manual assignments shared views
canned response keyboard shortcuts canned response keyboard shortcuts
bulk actions bulk actions
artboard 16 copy 5 2x artboard 16 copy 5 2x

Your team's gonna love this

An agent’s workspace is a big part of their workday. So we’ve built Team Inbox keeping them in mind, packed with features that seem small but make a big difference to their efficiency and productivity.

Prioritize quickly

Filter messages based on the response time due on them.

priorty inbox priorty inbox
Collaborate with ease

Bring in a teammate better suited to answer a customer problem. Assign one conversation at a time or do it in bulk.

private notes manual assignments shared views private notes manual assignments shared views
Move faster

Save time and respond faster with pre-saved replies.

canned response keyboard shortcuts canned response keyboard shortcuts
Save more time

Assign, respond, and resolve conversations in one shot.

bulk actions bulk actions
Make it your own

Localize your Team Inbox to a language that you are comfortable with.

artboard 16 copy 5 2x artboard 16 copy 5 2x

It’s so good we use it too! 

Freshdesk Messaging supports thousands of businesses from the same Team Inbox they use.