For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Give your team a workspace that’s designed for ease, productivity, and collaboration.
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“The tool itself is very user friendly, the interface is easy on the eyes and it is very similar to Facebook/WhatsApp messaging which everyone uses.”
“The ease of use of the Freshdesk Messaging interface and the contextual information displayed in the right pane has made a huge difference to our workflow, enabling our agents to provide a much more personalised assistance.”
Customer service can be stressful, whether from home or office. Freshdesk Messaging's Team Inbox makes an agent's workday easier with an intuitive interface loaded with well-thought-out features.
Manage and reply to conversations from one workspace,
regardless of the channel - WhatsApp, Apple Business Chat,
Facebook, LINE, website, mobile app, and more.
Stop switching between screens to get information about the customer. Team Inbox empowers agents with all the context they need in one place using native and third-party app integrations.
An agent’s workspace is a big part of their workday. So we’ve built Team Inbox keeping them in mind, packed with features that seem small but make a big difference to their efficiency and productivity.
Filter messages based on the response time due on them.
Bring in a teammate better suited to answer a customer problem. Assign one conversation at a time or do it in bulk.
Save time and respond faster with pre-saved replies.
Assign, respond, and resolve conversations in one shot.
Localize your Team Inbox to a language that you are comfortable with.
Freshdesk Messaging supports thousands of businesses from the same Team Inbox they use.
Sign up for a 21-day free trial. No credit card required. No strings attached.
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