messaging

Everything you need to 'wow' your customers

Customer messaging solution to transform your Customer service and 'wow' your customers.

Messaging channels

Engage your customers on channels that they love — Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat and LINE.

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Chatbots

Context-driven bots that provide instant and precise answers 24*7.

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Web Widget

Give your visitors and users the experience of modern messaging.

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Campaigns

Send targeted messages and proactively reach out to your customers

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Multilingual Support

Choose from 33+ languages to customize your messenger in the language of your choice.

FAQ

Help your customers help themselves with in-built FAQs.

The Freshdesk Messaging SDK

With the SDK, embed live-chat support and also enable self-service through bots into your mobile apps for your customers.

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Agent Productivity

Everything your team needs to win

Turn your agents into superheroes and 3X their productivity 

Integrations

Connect all your favorite tools to get all context in one place.

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Team Inbox

Use one single Inbox to access customer intel, 3rd party apps to quickly resolve incoming conversations

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Canned Response

Respond faster with pre-defined replies for common questions.

Live Translate

Reply to your customers in their language in real-time using live translate. 

Bulk action

Perform actions for multiple conversations and team members at once — like resolve, add, edit, delete etc. 

Visitor Intel

Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.

Manage Conversations

Give your admins the power to manage better

Stay on top of conversations and manage your team efficiently

IntelliAssign

Auto-assign conversations to members in a group based on their skill levels and load.

Assignment rules

Create advance rules with user properties, topics, time of the day, message text, and map team members or groups to it.

Roles and permission

Assign roles to team members and customize permissions based on their roles.

APIs

Make Freshdesk Messaging your own by designing apps that can help your business.

Powerful insights

Gain insights to power your CX

Use data to transform your customer experience and team's performance

Real-time Dashboard

Get a visual summary of your team’s performance in real-time.

Team member report

Learn how team members fare with response and resolution rates, CSAT ratings, and chat volume.

Performance reports

Track productivity metrics, conversation trends, and more. Download the report for later access.

Custom Reports

Integrate Freshdesk Messaging with your BI tool to derive business-centric metrics that make sense to you.