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For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
POWERED BY FREDDY AI
Win customers for life with intelligent bots in Freshdesk Messaging (formerly Freshchat) that focus on delighting your customers - your team's perfect ally.
Web, Mobile, WhatsApp, LINE, FB Messenger, Apple Business Chat, and more!
Save time for your customers and agents by having your bot automate resolutions.
Collect all the required context and triage your conversations to the relevant agent groups.
Deliver scalable, intelligent support across all channels and make your agents more productive.
With real-time resolutions, intelligent automation, and contextual agent handovers, you can significantly reduce your Average Handle Time.
Save money and reduce support staffing costs by front-lining your bots to take care of most of your customers’ repetitive questions.
Provide instant resolutions through intelligent self-service automation and create happy customer advocates for your brand.
Build a bot to answer customer questions. Build one to execute actions based on triggers.
Build one to auto-update customer data. Or build a bot that can do all of this!
Build bots that can detect intent, define its conversations using the powerful no-code builder. Setup flows to guide your customers through a step-by-step troubleshooting process to fully resolve their concerns.
Set up APIs for your bot to trigger while in-conversation with customers. Your bot can fetch and push data to any of your 3rd party applications and internal systems to improve resolution rates.
Upload scripts of your bot conversations in any language so your bot can speak in your customers’ preferred language!
Own the look and feel of your chatbot widget so it reflects your brand values. Customize the shape, color, size, and everything about your widget with our simple CSS editor.
Measure your bot’s performance and optimize its flows for higher efficiency. Create reports with attributes and visualizations of your choice to suit your business requirements.
You don't have to take our word for it, try it yourself!
Engage your customers by responding to small talk instead of scripted robotic answers.
No more code-level corrections. Click, update, and save — that's all it takes to refine your bot flows.
Transfer conversations seamlessly to live-agents, with just one click.
With ready-to-use templates for different use-cases, you can set up your bot in no time.
With our conversation APIs, you can connect your homegrown bot to our messenger and Team inbox.
“The intuitive and engaging chatbots extended beyond simple answers to offer intent-based solutions. Agents no longer had to engage in routine conversations with customers. Our timely switch to Freshdesk Messaging has set us off on a path that will allow us to scale our business with tools that offer engagement and efficiency at affordable prices.”
“The incremental cost of reducing wait time from say 1 minute to a few seconds would be very high with any other technology or headcount investment. With Freshworks, Dunzo is able to resolve 48% of queries without human intervention enabling them to save 30% in support costs.”
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