The customer-for-life software suite
Win customers for life with AI that focuses on intent, delight, and is your team's perfect ally. Built for marketing, sales, and support.
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(Precise Answers for your support needs)
(Conversation flows for your acquisition and engagement needs)
Our chatbots understand intent and can send precise answers, conversational flows, or do nothing — bringing a human onboard instead.
Faster response and resolution time is great but is not the whole story. Don’t just defect customer queries but go a step further with conversational flows that lead to purchase or deeper engagement.
Send proactive campaigns that trigger conversational bots based on your prospect or customer's demography or behavior. Qualify leads, book meetings, reduce cart abandonment, and crush your revenue goals.
Answer Bot and Custom Bots are built on top of AI and ML that detect the intent of your prospects and customers to either lets bots engage or transfer the conversation to a human.
Customized bot solution in addition to Answer and Custom Bots
Have a homegrown or external bot that you want to connect with a full-fledged messaging solution? With our conversation APIs, you can either
Answer Bot uses machine learning technology to analyze customer conversations on email (Freshdesk) and chat (Freshchat) and generate a list of questions that needs precise answers or better answers.
Both Answer and Custom Bots are also trained on NLP models to detect the intent of your customers and either engage in small talk or hand over the chat to a human.
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