Be where your customers are

Web, Mobile, WhatsApp, LINE, FB Messenger, Apple Business Chat, and more!

 

Artificial + Human Intelligence = Exceptional Support!

Automate resolutions

Save time for your customers and agents by having your bot automate resolutions.

Digitize IVRs

Collect all the required context and triage your conversations to the relevant agent groups.

Scalability

Deliver scalable, intelligent support across all channels and make your agents more productive.

Reduced handle times

With real-time resolutions, intelligent automation, and contextual agent handovers, you can significantly reduce your Average Handle Time.

Optimized support

Save money and reduce support staffing costs by front-lining your bots to take care of most of your customers’ repetitive questions.

Improved CSAT

Provide instant resolutions through intelligent self-service automation and create happy customer advocates for your brand.

Turn customer frowns upside down :)

Build a bot to answer customer questions. Build one to execute actions based on triggers. Build one to auto-update customer data. 

Or build a bot that can do all of this!

Turn customer frowns upside down :)

Build a bot to answer customer questions. Build one to execute actions based on triggers. Build one to auto-update customer data. 

Or build a bot that can do all of this!

Delight, not just deflect

Build bots that can detect intent, define its conversations using the powerful no-code builder. Setup flows to guide your customers through a step-by-step troubleshooting process to fully resolve their concerns.

All your apps, in the mix

Set up APIs for your bot to trigger while in-conversation with customers. Your bot can fetch and push data to any of your 3rd party applications and internal systems to improve resolution rates.

Make your bot polyglot

Upload scripts of your bot conversations in any language so your bot can speak in your customers’ preferred language!

Retain your brand's identity

Own the look and feel of your chatbot widget so it reflects your brand values. Customize the shape, color, size, and everything about your widget with our simple CSS editor.

Measure and optimize

Measure your bot’s performance and optimize its flows for higher efficiency. Create reports with attributes and visualizations of your choice to suit your business requirements.

We've given chatbots a whole new spin

You don't have to take our word for it, try it yourself!

What's more

Small talk

Engage your customers by responding to small talk instead of scripted robotic answers.

Change management

No more code-level corrections. Click, update, and save — that's all it takes to refine your bot flows.

Agent handover

Transfer conversations seamlessly to live-agents, with just one click.

Bot templates

With ready-to-use templates for different use-cases, you can set up your bot in no time.

Bring your own bot

With our conversation APIs, you can connect your homegrown bot to our messenger and Team inbox.