Resource center
Explore our collection of reports, videos, product tours, and more to see how Freshworks’ AI-powered products can elevate customer and employee experiences.
The Cost of Complexity Report: The Mid-Market AI Complexity Trap
Only 33% of mid-market organizations have a formal AI governance framework. Download the global report for a pragmatic framework on operational AI — because AI will automate your processes or accelerate your chaos. The difference is execution.
The Ultimate Playbook to Master Digital Employee Experience
Download the C-suite playbook to eliminate workplace complexity, silos, and tool sprawl. Get the blueprint to reclaim lost productivity and drive strategic value.
Helping CIOs Turn IT into a Strategic Powerhouse
A Harvard Business Review Analytic Services report on elevating IT service management with AI and more.
Tapping into the power of people + AI
Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.
The Ultimate Playbook to Master Digital Employee Experience
Download the C-suite playbook to eliminate workplace complexity, silos, and tool sprawl. Get the blueprint to reclaim lost productivity and drive strategic value.
Helping CIOs Turn IT into a Strategic Powerhouse
A Harvard Business Review Analytic Services report on elevating IT service management with AI and more.
Tapping into the power of people + AI
Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.
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What's new in Freshservice
Where coordinated action takes shape. Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.
Refresh Roadshow Chicago 2026
Join IT leaders and analysts at the Refresh Roadshow in Chicago on Oct 22, 2026. Discover AI-powered service operations aboard The Odyssey on the Chicago River.
Business Economic Value Report 2026
Read the Business Economic Value report of Freshservice by Futurum Research to see how enterprises are replacing costly, complex legacy ITSM platforms.
Freshservice Migration Guide
Plan your move from a legacy ITSM platform to Freshservice with clear phases, practical checklists, and fewer last-minute surprises.
Freshservice Customer Outcomes Report 2026
See how modern IT teams drive ROI with Freshservice
The AI-empowered CIO
4 technology leaders across a range of industries share what it takes to succeed in the age of AI
Carrefour
Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar
How AI agents are raising customer satisfaction and helping teams get more done
A guide to leveraging AI-powered self-service with Freshworks
Explore the possibilities
Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.