Resource center

Explore our collection of reports, videos, product tours, and more to see how Freshworks’ AI-powered products can elevate customer and employee experiences.

Guides and demos

Guide

CX Priorities 2025: Proven strategies to win the CX race

With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way

Guide

A fresh approach to omnichannel for 2025

Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.

Guide

How AI agents are raising customer satisfaction and helping teams get more done

A guide to leveraging AI-powered self-service with Freshworks

Guide

Take your Customer Support to New Heights with an AI Copilot

Learn how AI copilots can boost agent efficiency to take your customer support to new heights

Video

Freddy AI Copilot

Learn how Freddy Copilot can make your agents more productive

Product tour

Freddy AI Copilot

Take an interactive tour to see Freddy Copilot in action and how it can help your agents

Guide

Future of Customer Service: Turning AI from Hype into Reality

Discover how Gen AI is automating customer interactions, empowering agents, and generating powerful insights for data-backed decision-making.

Guide

How to Use AI to Scale Personalized Conversations

A step-by-step guide to delivering AI-led, omnichannel customer expereinces at scale.

Guide

AI + ITSM: A guide to making IT work smarter, faster, and more efficiently

Dive into how you can leverage AI to supercharge your IT service management.

Guide

Gartner Market Guide for IT Service Management Platforms

This guide helps navigate the current ITSM market and informs prospects to make the right choice for their business. Freshservice is part of the list, among other vendors.

Guide

ESM strategy guide

The definitive ESM guide to unifying service delivery across the enterprise.

Events and webinars

All events and webinars
Webinar

Let's talk customer service series

Get product deep dives, AI innovations, and sneak peeks to future-proof your CX operations!

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Webinar

Generative AI fireside chat

Unleash AI: CX gets more Personalized, Predictive, and Optimized

Get details
Webinar

Let's talk IT series

Get AI-powered, enterprise-grade IT Service Management with Freshservice in these ongoing webinars.

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Webinar

Sales simplified video series

Hear from top industry leaders and CRM experts as they reveal the latest sales trends, discuss the future of CRM, explore the impact of AI.

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Customer stories

All customer stories

Articles and Insights

Blog
Experience

New agents of change

Freshworks study shows how AI is restoring positivity and purpose for overburdened customer support teams

Laura Rich

3 min read

Company News

How AI agents will make smart decisions

In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.

Dan Tynan

8 min read

Blog
Performance

Why IT teams are leading workplace adoption of AI

When it comes to using AI on the job, IT teams are leading by example

Howard Rabinowitz

4 min read

Blog
Value

How ‘people-first AI’ creates competitive advantage

AI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business

Murali Swaminathan

3 min read

Blog
Performance

Employees want more AI—and leaders are listening

Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose

Jeff Davis

4 min read

Value

How AI-powered service is making retailers smile

Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too

Laura Rich

4 min read

Blog
Design

How customer service chatbots will up their game in 2025

Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.

Malcolm Koh

3 min read

Blog
Performance

How employee adoption of AI can boost customer experience—and trust

Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist

Laura Rich

2 min read

Explore the possibilities

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