Freshservice delivers 168% ROI over 3 years

Read the Business Economic Value report of Freshservice by Futurum Research to see how enterprises are replacing costly, complex legacy ITSM platforms with Freshservice to reduce operational costs, improve service efficiency, and scale faster with AI-powered automation.

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Trusted by 74,000+ Businesses Worldwide

See the quantified business impact of modernizing ITSM with Freshservice

This independent Futurum Research report reveals how enterprises replaced costly legacy ITSM platforms with Freshservice to drive measurable operational and financial outcomes

$234Kcomposite 3-year productivity & AI value per 100 users
$669Kmodeled 3-year benefits per 100 users
6.1months payback achieved

Why you should read this report

See how enterprise IT teams approached ITSM modernization, where they realized the biggest gains, and how Freshservice helped simplify operations while scaling service delivery with AI.

Built on real enterprise customer experience data

Read insights from enterprise leaders alongside analysis of 91 G2 enterprise reviews from organizations modernizing legacy ITSM environments.

Reflects modern ITSM and AI adoption

Published in 2026, this report examines how enterprises are using AI-powered automation, consolidation, and workflow modernization to evolve service management operations.

A detailed look at the drivers behind ITSM value

Explore the implementation approach, cost factors, operational improvements, AI adoption patterns, and business outcomes that shaped enterprise modernization journeys with Freshservice.

"What was going to take us into the future and set us up for growth the next 10–15 years? That was the real key. We saw Freshservice as a disruptor in this space."

- Desktop Services Director, Electronics Distribution Organization

Ready to modernize your IT service operations?

Download the report to learn how enterprise teams simplified service management, accelerated resolution times, and delivered measurable business impact with Freshservice.

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