Deliver smart, personalized support anytime, anywhere
An actionable guide to providing excellent customer service with AI-first omnichannel solutions
Did you know
34%
of businesses deployed self-service chatbots on their official website, digital app, and social media
53%
of businesses use AI-driven predictive capabilities to route chat responses rather than a rules-based system
54%
of businesses agree that their agents have benefited from a 360-degree view of customer conversations
Source: Forrester survey to gauge conversational engagement maturity, January 2023
A step-by-step guide to delivering an AI-first omnichannel experience that’ll help you:
Meet rising customer expectations across their preferred channels with chatbots
Personalize interactions using generative AI
Beat agent burnout by empowering them with AI-powered tools to engage with your customers effortlessly
Girish Mathrubootham, CEO and founder of Freshworks, discusses how generative AI is transforming customer service.
Immerse yourself in an interactive journey that demonstrates how generative AI can personalize your customer service.
Discover how Freshworks’ generative AI beta users enhanced their customer interactions and drove real results.
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