What's new in Freshservice
Date & time: November 12, 2026 at 10 a.m. IST | 10 a.m. BST | 10 a.m. PDT
Where coordinated action takes shape. Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.
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Learn more about Freshworks: See product updates, find partners, or get ideas for navigating AI service transformation.
What to expect
Vision
Real-world examples
Practical masterclass
Meet our speakers
Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric, results-driven service organizations.
Ryan Manning oversees the product and technology strategy for Freshworks’ AI, IT, and customer experience products as the company expands its footprint among mid-market and agile enterprises. Previously, Ryan led the product team at BMC Helix and held leadership roles at ServiceNow and other firms.
Payal Patel leads the solution engineering team across North America and Latin America at Freshworks, partnering with sales and product leaders to align technical strategy with go-to-market growth.
Agenda
Welcome and review what to expect
Session
The Role of the CIO has Changed
Nadeen Kabbani
Programs and Engagement Manager, Freshworks
Product Vision & Updates
Session
Freshservice for the new CIO
Ryan Manning
Chief Product and Technology Officer, Freshworks
Product Masterclass
Session
Inside Freshservice - the platform for AI-powered service operations
Payal Patel
Senior Director, Solution Engineering, Freshworks
Social Proof Round Table: Customer spotlight session
Session
Inside the customer mind and their innovation playbook
Nadeen Kabbani
Programs and Engagement Manager, Freshworks
Analyst Conversation
Session
Presentation (10 min) paired with Q&A (5 min) between FW leader and analyst
Payal Patel
Senior Director, Solution Engineering, Freshworks
Closing Remarks
Session
Summarize key ideas and take the next steps.
Nadeen Kabbani
Programs and Engagement Manager, Freshworks