How modern IT teams drive ROI with Freshservice
See how 322 Freshservice customers are improving productivity, accelerating time-to-value, and generating nearly $1.5 million in reported annual benefits with AI-powered IT service management.
Real outcomes from real IT teams
Independent research into the operational and business impact customers experience with Freshservice.
322Freshservice customers surveyed
8 weeksAverage implementation and migration time
78%Reported meaningful KPI improvements
~$1.5MIn reported annual benefits
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Freshworks partnered with UserEvidence to survey Freshservice customers across industries, company sizes, and roles. The findings reflect self-reported results from organizations ranging from growing businesses to global enterprises, with 61% of respondents working at companies with more than 500 employees.
What you’ll find inside
Customer-reported evidence to help you evaluate Freshservice, build a stronger business case, and benchmark your IT organization against its peers.
The case for modern ITSM
Understand the visibility, scalability, satisfaction, and efficiency challenges that pushed IT teams to replace legacy platforms, disconnected tools, and manual processes.
Why teams choose Freshservice
Explore why customers selected Freshservice for its ease of use, AI-powered automation, low-code workflows, integrations, and unified approach to service management.
The path to rapid value
See how customers implement Freshservice quickly, improve critical service metrics, and create measurable operational and financial benefits.
Build your business case with real customer evidence
Discover how organizations are modernizing IT service management, delivering measurable improvements, and creating nearly $1.5 million in reported annual benefits.