LIVE WEBINAR
Modernizing manufacturing service operations beyond legacy ITSM
Date: Tuesday, October 20, 2026
Time slots: 10:00 a.m. IST | 11:00 a.m. CET | 9:00 a.m. PDT
Smart factories generate real-time data, but when disruptions hit, legacy service tools can force teams into slow, manual investigations. Join Forrester Analyst Julie Mohr and Freshworks' Payal Patel to learn how modern manufacturers are connecting IT and shop-floor Operational Technology, breaking down operational silos, and using AI to accelerate service response.
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Hear from industry experts
Julie Mohr
Julie Mohr advises technology leaders on transforming IT operations into adaptive, AI-enabled service organizations. She'll share the latest Forrester research on how organizations are moving beyond traditional ITSM to intelligent service management, reducing complexity, improving employee experiences, and enabling more resilient operations through AI and automation.
Payal Patel
Payal Patel works closely with enterprise organizations to modernize service operations and accelerate business outcomes. She'll provide practical guidance on what manufacturers should look for in an ITSM platform, common pitfalls to avoid during modernization efforts, and how AI-powered service management can help teams move faster while maintaining governance and control.