FreshFocus for Partners

Ali has spent a decade in B2B SaaS, with deep experience building partner marketing programs that connect technology ecosystems with customer growth. At Freshworks, she focuses on strengthening how partners go to market, helping customers benefit from more relevant solutions, stronger partner expertise, and a more connected experience across the Freshworks ecosystem.

Tim brings over two decades of experience building and scaling partner ecosystems across global markets. At Freshworks, he works closely with partners across EMEA, APAC, India and ANZ to connect customers with the right expertise, solutions, and services, helping them solve complex business challenges and get greater value from Freshworks.

Matt Sorenson runs Channel Sales and Partnerships for the Americas at Freshworks, focused on driving customer acquisition, growth, and service from a best-in-class ecosystem of partners. He’s passionate about bringing unique solutions to market and fostering strategic partnerships that align with the goals of Freshworks. The North America and LATAM partner teams strive to create the best possible experience, with industry-leading solutions, for Freshworks’ partners and customers.

Vish Mehta focuses on advancing Freshworks’ employee experience solutions, translating customer needs and field insights into impactful product strategies. He works on simplifying IT service management, driving AI-powered innovation, and helping organizations modernize their IT operations. With a strong background in technology, engineering, and product development, Vish brings a practical, customer-centric approach to solving complex business challenges.

Gautam brings extensive expertise in IT Service Management, product development, and roadmap strategy. As Senior Staff Product Manager for ITSM in Europe at Freshworks, he focuses on aligning product innovation with customer needs and market demands. His strong background in customer success enables him to translate real-world challenges into product priorities that drive adoption and business value.

Tyler Foote drives partner enablement at Freshworks, focusing on building scalable programs that equip partners with the knowledge, tools, and resources to succeed. He works closely with cross-functional teams to strengthen partner readiness, improve engagement, and accelerate growth across the global partner ecosystem. With extensive experience in partner education, ecosystem development, and program strategy, Tyler brings a collaborative, results-driven approach to helping partners unlock new opportunities.

Divvya Sriram focuses on CX solutions, helping businesses deliver better customer experiences through innovative technology and streamlined processes. She collaborates with cross-functional teams to align solutions with evolving customer needs and business priorities. With over a decade of experience spanning technology, business operations, and process improvement, Divvya brings a strategic, customer-centric approach to driving meaningful business outcomes.

Ramya Raju plays a key role in strengthening Freshworks’ global partner ecosystem through strategic initiatives, partner engagement, and program execution. She works closely with cross-functional teams to streamline processes, enhance partner experiences, and drive sustainable growth. With extensive experience in partner operations and program management, Ramya brings a collaborative, results-driven approach to building successful partnerships.