Employee experience
Trends and insights about uncomplicating experience for employees
In the U.K., playing catch-up on AI
U.K. organizations are as sold on AI as anyone else. They're just the slowest to get it fully running, and it's costing them budget and peace of mind.
Laura Rich
3 min read
The problem that never happens
Freshworks VP Jason Aloia on why ITSM's next act is about resolving issues before anyone notices
Derek Korte
4 min read
The hardest seat at the table
From the cloud to Covid to AI, IT has absorbed the shock, rewritten the playbook, and quietly taught the rest of the business how to change
Dan Tynan
7 min read
The cost of moving fast
As AI adoption becomes commonplace in the workplace, Fortune 100 leaders are expressing concern: Are we de-skilling a generation of workers? Matt Beane is there to hear them out—and provide some fixes.
Derek Korte
8 min read
Inaugural issue: The Works Magazine
The inside stories on how McLaren, New Balance, and others turn service performance into a competitive edge
Team Freshworks
12 min read
The stakes of IT are different in health care
For cancer clinics, hospitals, and pharmaceutical companies, service management is part of the care delivery chain
Laura Rich
4 min read
The bottom line for trust in financial services? IT.
When legacy IT systems work against employees at financial institutions, the consequences reach far beyond the help desk
Laura Rich
4 min read
AI transformations fail when they forget about people
Tools alone don’t make for successful service management. Wendy Turner-Williams lays out a people-focused AI transformation plan for leaders.
Howard Rabinowitz
4 min read