Employee experience
Trends and insights about uncomplicating experience for employees
How Freshworks runs HR like a service organization
Freshworks Chief People Officer Johanna Jackman on bringing HR onto Freshservice to streamline operations, improve employee experience, and unlock higher-impact work
Laura Rich
5 min read
In manufacturing, ITSM is part of the supply chain
Fragmented and siloed systems, manual processes, outdated workflows—today’s manufacturers have no time for this
Laura Rich
4 min read
Why 47% of your workforce is working in the dark
An analysis of IT requests shows the rise of a “ghost shift” as flexible jobs have extended the workday. IT support isn’t keeping up.
Srinivasan Raghavan
3 min read
Don’t ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need
Howard Rabinowitz
5 min read
The Modern Tech POV: Vermeer Corporation's Brent Westerkamp
A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services
Derek Korte
11 min read
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more
Derek Korte
4 min read
IT leaders say they can see ‘shadow AI.’ Their own data says otherwise
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do
Derek Korte
3 min read
To best manage AI, bone up on “policy fluency”
HR tech expert Julia Bersin unpacks the skills that managers need today to get the best out of humans and AI
Howard Rabinowitz
4 min read