Employee experience
Trends and insights about uncomplicating experience for employees
The cost of moving fast
As AI adoption becomes commonplace in the workplace, Fortune 100 leaders are expressing concern: Are we de-skilling a generation of workers? Matt Beane is there to hear them out—and provide some fixes.
Derek Korte
8 min read
Inaugural issue: The Works Magazine
The inside stories on how McLaren, New Balance, and others turn service performance into a competitive edge
Team Freshworks
12 min read
The stakes of IT are different in health care
For cancer clinics, hospitals, and pharmaceutical companies, service management is part of the care delivery chain
Laura Rich
4 min read
The bottom line for trust in financial services? IT.
When legacy IT systems work against employees at financial institutions, the consequences reach far beyond the help desk
Laura Rich
4 min read
AI transformations fail when they forget about people
Tools alone don’t make for successful service management. Wendy Turner-Williams lays out a people-focused AI transformation plan for leaders.
Howard Rabinowitz
4 min read
The mid-market’s $16 billion drain
Mid-market organizations are investing more in AI than ever. Complexity is consuming the returns before they arrive
Laura Rich
3 min read
How to build a service transformation culture
The secret isn’t in the software, it’s in the way you treat your people
Dan Tynan
5 min read
How Freshworks runs HR like a service organization
Freshworks Chief People Officer Johanna Jackman on bringing HR onto Freshservice to streamline operations, improve employee experience, and unlock higher-impact work
Laura Rich
5 min read