Freshworks
ON-DEMAND WEBINAR

Run the enterprise, transform the enterprise: IT’s dual mandate

Duration: 30 minutes

Cloud, Covid, remote work, shadow IT, and now AI. Every disruption has landed on IT to solve, for itself and for the company writ large. Now, IT is expected to run the business and help lead it. The expectations haven’t diminished, but the mandate has grown. Join Ryan Ferguson of iQor and The Works for a conversation about IT’s shift from keeping the business running to shaping where it goes next.

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WHAT TO EXPECT

Leading IT through constant change

IT was once measured by how quickly it fixed what broke. Now, IT leaders are asked to do both at once: keep services reliable through every step change and sea change, and help set the business’ direction. From cloud to AI, IT teams have led through one disruption after another. Join us for a candid conversation with longtime IT leader Ryan Ferguson about how he’s navigated change throughout his career, and what it takes to lead through it.

The pivot

From cloud migration to AI, disruptions lead the business to turn to IT and ask: What is this, what does it mean, and how do we adopt it?

The playbook

Learn which lessons from past disruptions carry over to AI, from proving ROI to keeping costs in check, and where AI is genuinely new.

The path forward

Take away ideas for becoming your business’s trusted expert and ambassador for new technology, and for putting that influence to work.

Meet our speakers

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Ryan Ferguson

Ryan Ferguson leads IT operations at iQor, a global business process outsourcing firm. He previously led IT projects for clients in healthcare, financial services, and other industries. He is a vocal advocate for applying agile principles to how IT leads the business.
VP of IT Operations, iQor
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Derek Korte

Derek Korte is managing editor and contributor at The Works, Freshworks' digital magazine that covers the intersection of IT, AI, and the future of work. He speaks with business leaders about how technology is changing the way businesses operate and co-hosts The Works monthly web series.
Managing Editor, The Works by Freshworks

Lead through what's next.

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