Where to find Freshworks in July
A roundup of industry events and webinars featuring our execs and experts
Interested in attending or watching webinars and in-person events featuring Freshworks experts on the state of workplace AI and other big topics? Here’s where to catch us all over the world:
Lean Leader Summit, Munich Riem, Germany
July 3-4
The Freshworks team will have a booth presence at the Lean Leader Summit, where CIOs, solution architects, and AI experts network and exchange ideas. Kathrin Brunner-Sudyka, our senior solution engineer, will hold a conversation with Adi Cnaan Mischari, the director of tech operations at Unzer, a leading global payments company, and the CEO of Cyops, a consulting company. Mischari will share Unzer’s digital transformation initiatives powered by Freshworks.
Customer relations as a lever for growth and loyalty, Bois de Boulogne, Paris
July 4
In this meetup, Irianja Razafimihary, division manager (travel and hospitality, telcos, and media and entertainment) at Freshworks, will discuss customer experience (CX) best practices with Annekatrin Montag (customer care and satisfaction lead) and Gaëlle Willmann (quality lead) from Evaneos, a Freshworks customer and the world’s first online platform that allows travelers to create tailor-made trips directly with a local travel agent.
Virtual event: Freshworks ISV Partner Summit 2024
July 11
This is our first-ever partner summit, which will bring together our independent software vendor (ISV) partners and Freshworks executives to exchange ideas, insights, and strategies for mutual growth. In addition to keynotes on the role of ISV partnerships and strategic goals for 2024, the event will recognize and celebrate valued partners.
Freshworks speakers include Samir Akhtar, director of partner marketing; Siddhartha Agarwal, senior vice president of product strategy and operations; Priya Subramani, vice president of product management; Sampath Jagannathan, director of product management; Jagdish Hiremath, senior director of product management; Josyula Srinivasa Chaitanya, director of product management; Prasad Athawale, vice president of ISV partnerships; and R. Manoj Kumar, manager of ISV partnerships.
Read also: The next-gen customer support agent
Webinar: Why it's time to switch from Zendesk to Freshworks
July 17
The webinar will feature real stories from customers who've made the move from clunky, complicated customer service software to the smart, easy choice that’s built for seamless experiences.
Matt Phelps, director of global customer support at wellness and skincare company Neora, and Matt Gordon, vice president of global customer support at marketing performance platform Siteimprove, will share their "switch stories" with Mukesh Mirchandani, senior vice president of global solution engineering at Freshworks.
Virtual event: Transforming manufacturing IT through the power of service management
July 18
In this event, IT leaders can discover how advanced IT service management modernizes systems, boosts automation, and drives efficiency in a digital era. Besides hosting renowned tech leader and lean methodology specialist Rick Hassman, the webinar will feature two speakers from Freshworks: Kenneth Gonzalez, head of analyst relations, and Payal Patel, senior director of solution engineering.
Virtual event: Redefining customer service excellence in an AI world
July 25
In this webinar for senior customer service leaders, Freshworks speakers will explain how Freshdesk Omni, our AI-powered all-in-one solution with omnichannel capabilities, can transform support operations and help organizations drive business growth through exceptional customer experiences. In addition to revealing how AI empowers agents and scales self-service, the event will feature case studies showcasing AI in action.
