How our customers can enhance account security
The case for enabling multi-factor authentication (MFA)
Freshworks is committed to providing you with the best and most secure solutions. As part of our ongoing efforts to protect your data and enhance your security, we strongly recommend that you enable multi-factor authentication (MFA) on your accounts. MFA is available for all Freshworks accounts.
Why is MFA important?
1. Enhanced security: MFA adds an extra layer of protection beyond just a username and password. By requiring a second form of verification via an authentication app, it becomes significantly harder for unauthorized users to gain access to your account.
2. Protection against credential theft: Even if a hacker manages to obtain your password through phishing, infostealer malware, or other means, they would still need the second factor to access your account. This greatly reduces the risk of unauthorized access.
3. Compliance and best practices: Many industry standards and regulations now require MFA for sensitive data and systems. Enabling MFA helps ensure compliance with these standards and demonstrates your commitment to protecting your customers' data.
How to enable MFA on your Freshworks service
By enabling MFA, you are taking a crucial step in safeguarding your account and data. We appreciate your proactive approach to security and are here to assist you with any questions or concerns you may have.
Thank you for your continued trust in Freshworks.
