Unveiling new generative AI Freddy features

Generative AI holds immense potential to reshape customer and employee experiences. In June, we previewed Freddy's new generative AI features, and since then, we've been hard at work expanding them. Today, we're excited to announce the public beta launch of our new Freddy features.

‘Just ask Freddy’

Imagine a world where interacting with your software is as easy as talking to someone. We're turning this vision into reality! Our new features empower you to interact with our software conversationally. With an intuitive interface centered on prompts, Freddy empowers you to engage in the most intuitive way imaginable. Now, you can just ask Freddy, and it will take care of the rest.

Ask Freddy experience page

Through our innovative AI-first homepage, interact with Freddy via conversations. Type your request, and Freddy will interpret and transform your asks into actionable data. Freddy can crawl through all of your conversations and tickets, find and suggest frequent customer scenarios that can be automated by bots, and build these bots for you, saving you significant time and effort. It's truly that easy! 

Here’s what you have to look forward to:

Ask Freddy for insights

Proactive Insights: Instead of sifting through reports to understand what is happening in your business, Freddy can now highlight these for you. If you want to identify the most common customer queries that can be automated, just ask Freddy. Freddy will analyze your data and unveil your most pressing customer questions that can be deflected via bots. (Freddy AI Insights)  

Ask Freddy for analytics

Prompt-Based Analytics: Use Freddy’s new analytic capabilities to get more out of your data. Now, you can ask Freddy to generate data charts, create filters, or drill down further—all with a simple prompt. If you want to see a pie chart for the last 30 days grouped by conversation status, you just need to prompt Freddy to generate it for you. (Freddy AI Insights)

Ask Freddy to take action

Prompt-Based Bot Builder: Freddy won’t stop at recommendations; Freddy can go one step further to create and deploy the bot flow on whatever channels you prompt it to. Plus, you can ask Freddy to build APIs for you to connect with your favorite systems. In minutes, you can not only create but also deploy entire chatbot flows. This could be a complete game-changer for your business!* (Freddy AI Copilot)

Prompt-Based Agent Management: Freddy can also save your admins valuable time by turning agent management prompts into actions. With simple prompts, Freddy can, for instance, add agents, create groups, and manage tasks. By automating these manual activities, Freddy can enable admins to focus on more important tasks. (Freddy AI Copilot)

Join the Freddy AI public beta

We're thrilled to announce that these features are now in public beta, exclusively available to our Pro and Enterprise customers. After the beta phase, these features will become available as paid add-ons for Freshchat, Freshdesk, and Freshdesk Omni.

Ready to ask Freddy? Get started today. 

*Available October 11.

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