Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Set up segments to run hyper-personalized campaigns with context and drive more sales.
Segments help you target your business’s broad audience base. You can segment them based on user properties like demography, geography, and behavior, to target the right set of customers, and improve conversion opportunities from your Marketing Campaigns.
Send relevant emails to your audience personalized to their interests and improve engagement. Prevent email fatigue and grow your email lists with advanced segmentation capabilities.
Create smart segments and filter contacts by demography attributes like gender, age, income, etc to run targeted campaigns. Use time-based segments to send out emails at the right time, and multi-level filters to target a specific customer group.
Define segments based on how your contacts interact with your website, app, or campaigns. Add custom events that fit your needs, and easily create segments based on the pages they visit, links they click, abandoned carts, and more.
Build segments to target your customers across a specific location, region, or country. You can also create segments to filter contacts from your previous marketing campaigns using UTM parameters. Create segments of contacts who have entered, exited, or are currently engaged with existing automated journeys.
Freshworks CRM helps capture events from your website and create behavioral segments based on the users’ interaction with the business. Marketing segments enable you to trigger personalized journeys for your audience and send customized email campaigns that are timely, and highly relevant.
With the contact activity timeline, understand how customers traverse your website and product across different stages in their buyer journey.
Nudge your users towards conversions using triggered messages that go out at the right time without being too intrusive.
Bring your marketing efforts to a logical conclusion by sending them directly to your sales teams and garnering their feedback, all within the same platform.
Send emails that get delivered straight to your subscribers’ inboxes without getting lost along the way.
Identify users that have to be added or removed from automated campaigns and foster better engagement with your audience.
Surface the hottest leads, manage pipelines, automate sales activities, and get smart insights that can help close deals faster.
Create personalized campaigns, attract the best leads, engage contextually, and deliver the best customer experience at scale.
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