AI takes care of the busywork. You focus on what matters.
Meet Freddy AI, the no-code AI. It goes live in minutes to resolve complex queries, provide resolution assistance, and share real-time insights—so your focus stays on customers, not busywork.
Faster resolutions, higher productivity, and instant insights
Freddy AI comes with ready to launch agents, assistance for teams every step of the way, and insights that help you stay ahead.
AI agents come with pre-built agentic workflows and go live in minutes to resolve up to 80% of queries on chat, messaging apps, and email.
AI Copilot handles the repetitive stuff—summarizing and translating conversations, suggesting replies, so agents can stay focused and move faster with full context.
AI Insights turns every conversation into intelligence. Spot trends, measure performance, and uncover opportunities to improve support quality, speed, and CSAT.
Explore Freddy AI in action
AI that resolves and continuously improves
Freddy AI Agents resolve complex queries. They update records, process refunds, and change subscription plans. Instantly launch pre-built Vertical AI Agents integrated with your apps like Shopify, Stripe, and PayPal*. Build your own AI Agent, monitor performance, and improve AI-led resolutions consistently—all with the AI Agent Studio.
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AI SECURITY
AI security you can trust at scale
Freddy AI Trust is built to keep your data private, your team compliant, and your customers protected. It spots risky content, hides sensitive information, and gives you full control over who sees what. With audit trails, access rules, and encryption built in, you can scale AI without sacrificing security.
What our customers are saying
Met Freshworks kunnen onze AI agents 24 uur per dag vragen beantwoorden. Het is een krachtige functie die de klantervaring verbetert en ons [team] in staat stelt zich te concentreren op de directe behoeften van reizigers.
Krishnamoorthy Venkatakrishnan
We zijn met Freddy AI aan de slag gegaan om de ervaringen van klanten in grote mate te automatiseren en personaliseren. Voor PhonePe haalt Freddy context uit de uitgevoerde transacties en biedt het contextuele hulp voor een gepersonaliseerde selfservice-ervaring vanuit de app.
Vishal Gupta
Ik had teamleden die helemaal niet goed met e-mail konden omgaan. Met Freddy AI hebben ze veel meer zelfvertrouwen gekregen. De kwaliteit van de e-mails die ze nu versturen is echt super.
Keira Hayter
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
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