Move from complexity to clarity
The missing link in unified service management, Freshservice ITAM gives the visibility and context for improved decisions and operations, leading to rapid business impact.The context to turn ITAM into action
Traditional ITAM tracks assets. Freshservice ITAM adds the context to make infrastructure visible and actionable for unified service operations.
Agility requires truth. See everything in one place so you can move faster and launch new tech without worrying about what might break.
Why IT Asset Management
With Freshservice, move from static asset lists to full infrastructure awareness. Here's what ITAM delivers.
Automated Discovery
Automatically discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.
Software License Management
Track and maintain a complete, accurate profile of software to control costs, stay compliant, and maximize software ROI.
Dependency Mapping
Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently and resolve incidents faster.
Data Center Infrastructure Management
Track data center assets, power, and space to optimize capacity, plan growth, and streamline operations.
IP Address Management
Manage IPs and network dependencies to avoid conflicts, simplify expansions, and ensure reliable connectivity.
Resource Utilization
RU gathers data on CPU, memory, and I/O to help you eliminate idle capacity, cut waste, and reclaim your budget for strategic cost efficiency.
AI-powered IT that moves the needle
356%
ROI in under 6 months98%
Average employee satisfaction score66%
Ticket deflection with AI-powered self service77%
Decrease in ART with AI assistanceFuel ServiceOps and accelerate strategic business impact
From agents to executives, Freddy AI-powered ITAM delivers smart, seamless assistance and insights tailored to every role. Less swivel-charing, more impact.
Speed up incident resolution with context from past incidents
Freddy AI Copilot surfaces related past incidents linked to similar assets, giving IT teams the context to act faster, assess impact accurately, and resolve major incidents quickly while minimizing disruption and downtime.
Enhance incident resolution and audit compliance
Simplify audits with AI-generated summaries. Freddy AI Copilot captures associated assets, related incidents, and resolution steps to draft accurate post-incident reports that save time and support audit readiness.
Get faster service with Freddy AI Agent
With Freddy AI Agent, simply describe your software need and let AI handle the rest. No more waiting requests are automatically raised and fulfilled, making software access instant and effortless.
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Freddy AI
Enable self service for employees, assist agents and offer proactive insights for leaders.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Join 74,000+ companies uncomplicating their IT service & support
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible.
Trusted by experts
Trusted by IT teams worldwide. Recognized for usability, reliability, and customer satisfaction.
Related resources
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Forrester Total Economic Impact™ study
The leading IT analyst firm shows a 356% ROI from Freshservice in this research study.
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.Get started with Freshservice
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