Modern IT Service Desk for all your ticketing needs

Improve ticket resolutions with canned responses, streamline change rollouts with automation & ensure end-user satisfaction.

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Trusted by 20,000+ businesses worldwide

Maximize value from IT service desk with Freshservice

Automate your service deskLeverage service catalogMultiple SLA PoliciesRobust reporting & analysis

Automate your service desk

Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Automate your service desk

Get ITIL-aligned features when you choose Freshservice

Problem management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.
FRESHSERVICE REVIEWS

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value. 

Capterra Shortlist 2026
Leader Spring 2026
Top Rated Trust radius 2026
esm wave

Everything you need for IT support - Anytime, Anywhere

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Deliver Hassle-free service

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

The right-sized, intelligent service management solution for modern MSPs

Products

    Starter
    Solid foundations for rapid growth
    $19/agent/month, billed annually
    Try it free
    Growth
    Powerful capabilities and automations
    $49/agent/month, billed annually
    Try it free
    Pro
    Unified IT service management with AI
    $99/agent/month, billed annually
    Try it free
    Enterprise
    Freddy AI included
    Advanced features and customizations
    Custom/agent/month, billed annually
    Contact us

    IT Service Management (ITSM)

    Channels - Email, Phone, Chat, Widget

    ServiceBot on Microsoft Teams and Slack

    Incident Management

    Knowledge Management

    Task Management

    Occasional Agents

    CSAT Surveys

    Support Portal

    Includes 1 portal

    Includes 1 portal

    Includes up to 50 portals

    Includes up to 50 portals

    SLA Management

    Service Catalog

    Managed Service Provider (MSP) Mode

    Problem Management

    Change Management

    Intelligent Routing - Availability & Load

    Release Management

    Workload Management

    Experience Level Agreements (XLAs)

    Sandbox

    Audit Logs

    Freddy AI Agent (Classic)

    AI

    Conversational AI agent

    Channel Availability

    Enterprise Search

    Freddy AI Copilot

    AI

    Freddy AI Insights

    AI

    IT Asset Management (ITAM)

    IT Operations Management (ITOM)

    Enterprise Service Management (ESM)

    Reporting and Analytics

    Productivity Enhancers

    Administration and Security

    Platform

    Project Portfolio Management

    Customer Support

    We are the best-rated Service Desk Software in the market

    As per Gartner peer review 2019

    Criteria

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    [object Object]

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    Overall Rating

    4.4

    		4.24.74.4

    4.6

    4.5

    Product Capabilities

    4.6

    4.3

    4.6

    		4.4

    4.6

    		4.5

    Service & Support

    		4.54.44.64.44.54.2

    Ease of Deployment

    		4.344.74.34.64.5

    Willingness to recommend

    84%

    69%

    89%

    80%

    88%

    83%

    Evaluation & Contracting

    4.4

    		4.24.74.54.54.4

    You're in safe hands

    ISO
    Privacy Shield
    GDPR

    The Freshservice impact on our customers

    "Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after."
    Sumit KohliEducation First

    Sumit kohli

    "We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art"
    Robert ParkerDescartes System Group Inc.

    Robert Parker

    "One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"
    Jamie McClennonZoopla Property Group

    Jamie

    "With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people."
    Jeff GaltChatham Financial

    Jeff Galt

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