Simplify and automate incident management with Freshservice
- Track and resolve related incidents, link to major issues, and automatically alert agents
- Respond to queries with canned responses and easily prioritize tickets
- Automatically assign and classify tickets. Smart-suggest solutions and set custom automation rules.
With Freshservice, streamline incident management anytime, anywhere
Ticketing Dashboard
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status. Filter tickets by incidents and service requests, as well as its properties, and due date.
Additional features you’ll love in Freshservice
Seamless collaboration
Mobility
Extensible
The experts agree
Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.
Right-sized Service Management for Modern Businesses
Intuitive dashboards
Delivering end-to-end, consumer-grade, end-user and employee experience
Experience success with Freshservice!
On time go-live
No cost support
Realize ROI from Day 1
The right-sized, intelligent service management solution for the modern enterprise
Products
Freshservice
Starter
Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
Growth
For IT teams building foundational practices to move from reactive to streamlined service delivery.
/agent/month, billed annually
Try it FreeEverything in Starter and...
Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account
Pro
For advancing teams breaking silos and unifying service management across functions.
/agent/month, billed annually
Try it FreeEverything in Growth and...
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects
Enterprise
For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.
Get a quote tailored to your needs
Everything in Pro and...
Freddy AI Agent
Freddy AI Insights (Beta)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account
Why wait? Try it free today!
You're in safe hands
The Freshservice impact on our customers
Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art
One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents
With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.
Sign up for Freshservice today
Start your 14-day free trial. No credit card required. No strings attached.