Simplify and automate incident management with Freshservice
- Track and resolve related incidents, link to major issues, and automatically alert agents
- Respond to queries with canned responses and easily prioritize tickets
- Automatically assign and classify tickets. Smart-suggest solutions and set custom automation rules.
With Freshservice, streamline incident management anytime, anywhere
Ticketing Dashboard
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status. Filter tickets by incidents and service requests, as well as its properties, and due date.
Additional features you’ll love in Freshservice
Seamless collaboration
Mobility
Extensible
The experts agree
Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.
Right-sized Service Management for Modern Businesses
Intuitive dashboards
Delivering end-to-end, consumer-grade, end-user and employee experience
Experience success with Freshservice!
On time go-live
No cost support
Realize ROI from Day 1
The right-sized, intelligent service management solution for the modern enterprise
Products
Starter For small teams starting their first service desk and moving away from shared inboxes. | Growth For IT teams building foundational practices to move from reactive to streamlined service delivery. | Pro For advancing teams breaking silos and unifying service management across functions. | Enterprise For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.Freddy AI included | |
|---|---|---|---|---|
IT Service Management (ITSM) | ||||
Channels - Email, Phone, Chat, Widget | ||||
ServiceBot on Microsoft Teams and Slack | ||||
Support Portal | ||||
Incident Management | ||||
Knowledge Management | ||||
Task Management | ||||
Occasional Agents | ||||
CSAT Surveys | ||||
SLA Management | ||||
Service Catalog | ||||
Managed Service Provider (MSP) Mode | ||||
Problem Management | ||||
Change Management | ||||
Intelligent Routing - Availability & Load | ||||
Release Management | ||||
Workload Management | ||||
Sandbox | ||||
Freddy AI Agent | ||||
Conversational AI | ||||
Channel Availability | ||||
Enterprise Search | ||||
Freddy AI Copilot | ||||
Freddy AI Insights | ||||
IT Asset Management (ITAM) | ||||
IT Operations Management (ITOM) | ||||
Enterprise Service Management (ESM) | ||||
Reporting and Analytics | ||||
Productivity Enhancers | ||||
Administration and Security | ||||
Platform | ||||
Project Portfolio Management | ||||
Customer Support | ||||
View all features | ||||
You're in safe hands
The Freshservice impact on our customers
Our vision was to find a helpdesk software that was simple for the end users and yet modern. Freshservice checked what we really wanted. We have been taken care of and looked after.
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art
One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents
With Freshservice, the interface is smooth; everything is easy to find & categorise. We now have 8 teams using the tool and it's a breeze to use and train people.
Sign up for Freshservice today
Start your 14-day free trial. No credit card required. No strings attached.