Supercharge your IT service desk with Freshservice
Streamline employee support with unified ticketing, reduce manual effort by automating tasks, and boost productivity with enterprise-grade automation.
Efficient, effective, effortless IT ticketing
Seamless IT self service
Empower employees to resolve IT issues on their own with a comprehensive knowledge base and a robust self service ticketing platform.
Why use Freshservice IT service desk?
Freshservice lets you transform ITSM from cost center to value creator with an AI-powered, unified IT service desk that offers time-saving automation and fluid collaboration capabilities.
Make IT simple with AI
Break down siloes with seamless integrations
Expand the service desk beyond IT
Aramex is winning with Freshservice
"We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred choice for the agent and the user."
Business Challenge
Struggled with outdated outdated tools, processes, and silos
Timely responses to service requests became increasingly difficult
Business Outcome
35% Improvement in ticket resolution time
50% decrease in incoming ticket volume
$56K savings by moving to Freshservice
The experts agree
Industry experts and customers recognize Freshservice's superior combination of usability, scalability, value, and built-in AI.
The right-sized, intelligent service management solution for the modern enterprise
Products
Freshservice
Starter
Workspaces
Incident Management
Knowledge Base
Self Service Portal
Workflow Automator
Orchestration
ServiceBot on Microsoft Teams and Slack
Access Controls
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
Growth
For IT teams building foundational practices to move from reactive to streamlined service delivery.
/agent/month, billed annually
Try it FreeEverything in Starter and...
Service Catalog
Asset Management - Includes 100 managed assets
Purchase Order Management
Employee Onboarding
On-call Management
Portal Customization
MSP Mode
Multiple SLA Management
Business Rules
Approval Workflows
Business Hours
Cloud Management
2000 Orchestration transactions/mo/account
Pro
For advancing teams breaking silos and unifying service management across functions.
/agent/month, billed annually
Try it FreeEverything in Growth and...
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Major Incident Management
Status Page
Alert Management
Service Health Monitoring
Analytics Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
Workload Management
Custom Objects
Enterprise
For mature IT organizations driving strategic impact with AI and enterprise-wide service excellence.
Get a quote tailored to your needs
Everything in Pro and...
Freddy AI Agent
Freddy AI Insights (Beta)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account
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