Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can Create, Link and notify Azure DevOps work items. You can collaborate with your support team and developers in one place. The Freshservice - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice - Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice - Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support. We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements! The Freshservice - Azure DevOps app provides a couple of options like **Create Work Item**, **Link Work Item**, **Notify**, **Work Item Log** & **Configure App**. **Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshservice. The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app. **Link Work Item:** Using this button in the Freshservice - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice - Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket. **Notify:** Notify button in Freshservice - Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshservice ticket. These will show up as comments in Azure DevOps. **-Work Item Log:** In the Freshservice - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshservice ticket. **Configure App**:" This will help to map certain fields between Freshservice and Azure DevOps. *Demo link:* https://support.devopsintegration.io/support/solutions/articles/82000452119-how-to-use-freshservice-azure-devops-integration-app- Docs Link: https://devopsintegration.io/docs/freshservice-devops https://devopsintegration.io/apps/freshservice-azure-devops-integration *The Freshservice - Azure DevOps Integration app is limited to 5 Projects and up to 25 work items per agent per month in the Pro version.*