This app helps you to set a list of selected ‘From’ email address based on any default or custom drop-down field values like Group, Type, Status, etc. Using this app you can configure the ‘From’ email addresses to use in the reply or forward editor based on a drop-down value. This app will help you when you have many support emails and want to show only specific email IDs based on the group, type, or agents, etc. This app works on the Ticket Details Page. Limitations: 1. Custom fields name cannot start with a number. 2. Custom fields name cannot contains any special characters. 3.Custom field name cannot match with any of standard field names. 4.The app can only support a maximum of 50 rules on the configuration page Note: *App setting page will display all the dropdown labels in field options but the app will not support custom fields labels mentioned in limitation even though they are selected in app settings page. *In case multiple rules with distinct email addresses are established for various options of a multi-select dropdown field, the app will match and execute the first rule as per the app settings. *Only verified emails will be eligible for selection in the ‘From’ email addresses field.

1. Enter your Freshservice URL and API key then click on ‘Verify Your Freshservice Account’ 2. Click on "Add Rule". 3. Configure rules based on the field names and the corresponding values that must be satisfied to set the email address. 4. Enter the email address to set under each of these rules. 5. Click on "Save Changes" and then proceed to install the app.