Detailr lets you access requesters' details on the Freshservice's portal.
Free
4.5 (11)
1.4k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
1. With Detailr, admins can configure additional requester fields (default fields, custom fields, and all additional details available for the contact) which agents want to view on the Ticket Details, Contact Details, and New Ticket pages.
2. The app eliminates the need for agents to switch between the Ticket Details and Contact Details page to view all the requester details.
3. Consequently, it improves agents’ productivity.
4.5
1.4k installs
Sign in to review app
11
5
4
3
2
1
Miguel Alejandro Garcia Tapia
4 months ago
Excellent!
Rafeal Wilkins
11 months ago
Great if only looking up or three of the default fields. Does not allow you to select specific custom fields. Also has issues with it starting up already minimized and running into errors if requester is selected after minimizing it. Definitely needs to be looked over and optimized for the new interface of Freshservice.
IT Support Admin
12 months ago
Very Useful app but some more field to be added to better experience and informations.
1. To install Detailr app in Freshservice, go to Admin > Apps > Get more Apps. Locate ‘Detailr’ in the app gallery and click Install.
2. Enter your Freshservice domain name and API key.
3. Select the required Requester fields which you want to display in the app and click Install.
4. The Detailr app widget will now be visible on the Ticket details page, Contact Details page, and New Ticket page.
5. On the New Ticket page, the requester details are displayed after the requester's name is entered in the Requester field.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 7.0
Released on Jul 16, 2020
Version 6.0
Released on Sep 15, 2021
Version 5.0
Released on Jan 28, 2020
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 06, 2021
Build your own apps
Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. If you are not hands-on, we got you covered with our easy to use low code app builder.