To truly empower your IT Service Management (ITSM) team, having up-to-date Configuration Item (CI) data is vital for faster incident resolution and more efficient change control. With Device42’s comprehensive agentless autodiscovery, organizations gain a competitive edge by equipping ITSM teams with the insights to confidently and precisely navigate their Hybrid IT environments. Device42’s agentless autodiscovery and dependency mapping seamlessly integrates with Freshservice, automatically delivering an accurate inventory of your Hybrid IT infrastructure—spanning physical, virtual, and cloud servers, containers, network components, software, services, end-user devices, and their relationships. This integration helps your ITSM team efficiently manage complex infrastructures, accelerating operations and enabling more informed decision-making. Key Features - Gain full visibility into CIs across your IT infrastructure with Device42 synchronized to Freshservice. - Effortlessly link IT assets to Freshservice service requests and see all issues tied to a specific CI, along with its details. - Gain a clear understanding of upstream and downstream dependencies before a change occurs to accelerate mean-time-to-resolution (MTTR) and derisk change control. - Custom, advanced reporting and dashboards to support audit and compliance efforts and software asset management. - Leverage Device42’s powerful Data Center Infrastructure Management (DCIM) features, including visual room and rack layouts, cable management, and more. - Get better IP Address Management (IPAM) with effortless syncing of all your network and IP address details. - Device42 integrates seamlessly with leading IT management tools, providing a single source of truth to boost efficiency and service quality.