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Enhance your customer engagement through seamless integration with the Dialpad telephony

Free

11 installs

Verified by Freshworks

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Overview

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How to install?

Dialpad is a powerful contact center solution. It provides a web-based softphone for agents. The application offers interesting features such as: · Click to Dial . Inbound call · On-Screen Caller Information · Call Mute/Unmute · Call merge/Transfer. . Adding Call Notes . Adding Call recordings . Voicemail

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Install the application with the below details: . Freshworks CRM domain & API key . Freshchat domain & API key . Dialpad API key

App Info

Published by sandeza-inc

about 4 months ago

Version: 2.0 Version History

Works with

Supported for

Categories

Agent Productivity

Chat, Video & Telephony

Advanced Automations icon

Advanced Automations

Automate your daily chat workflows in Freshchat

Azure Active Directory Provisioning (SCIM) icon

Azure Active Directory Provisioning (SCIM)

Azure AD Provisioning lets you automatically create and update users on Freshservice from Azure AD.

This app reassigns tickets and helps configure auto-response emails when agents are out of office.

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